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Report 1: How to compete successfully for agents' business
Report 1: Charts
Report 2: Products & Pricing
Report 3: Treatment of Agents
Report 4: Marketing Support
Report 5: Technology
Report 6: Underwriting
Report 7: Service
Comments on pricing, products reflect agent concerns in CPS Claims-handling prowess matches agent expectations “It's a people business” after all, CPS results show Include reps in marketing plans Survey: easy technology drives agents' business decisions Underwriters: agents hope for flexibility, will settle for a call-back Survey: Agents want speedier resolution of service issues