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PIANY Education

CE courses are approved for NYCE credit through 11/30/19 Provider no. NYPO-100002

NYCR-259523

Sep. 25, 2019 | Reg: 7:30 AM, Class: 8 AM-3:45 PM, Exam: 09/25/2019, at 4:15 PM

2019 CISR DOSR - Dynamics of Service

Rate: $185.00
Credits: 7 BR, C1, C3, LA, LB, LSB, PA, PC

Credits available for other states

State Credits

CT

Submitted for CE approval.

NH

For CE information, contact Massachusetts Association of Insurance Agents (MAIA), PHONE 508-634-2900.

NJ

7 GEN ****CISR DESIGNEES: NJDOBI will award 12 CE credits for each full year of the license term that the Designation is maintained in good standing.

Agenda: N / A

Class type: Classroom
Curriculum: CISR

Location: PIA Headquarters, Glenmont, NY (view directions)

25 Chamberlain St, Glenmont, NY, 12077

NYCR-259523

cisr-logo

CISR DOSR time frames for N.Y., N.J. and Conn.:
Registration: 8:30 a.m.; Class: 9 a.m.-5 p.m.

CISR - Dynamics of Service ^UM

CISR - Dynamics of Service ^UM is about building proven techniques for effective customer service. The course is open to all agency personnel, regardless of affiliation or professional designation.

*The Dynamics of Service Program satisfies the update requirement for all dues paying CISRs. However, you do not need to hold the CISR designation to attend.


This program does NOT count as one of the core 9 courses to choose from in order to earn a CISR designation.


In a competitive marketplace, an agency's most important asset is its people. Give your customer service personnel the tools they need to succeed! Dynamics of Service is consistently one of our highest-rated programs.  Participants repeatedly tell us how this one-day course transformed their lives immediately when back on the job.

Difficult personalities are one of the realities of doing business. Dynamics of Service helps overcome the annoyance you feel during these encounters — by learning behavioral styles and effective ways to communicate.  You can learn a process that leads to satisfied and loyal customer relationships — which leads to greater retention rates.

The success of Dynamics of Service is a direct result of an energetic and knowledgeable faculty. These instructors have lived and practiced what they teach; they know what works in the "real world."

When you attend Dynamics of Service, you will:

  • Improve your people skills dramatically.
  • Tune up your professional competence.
  • Acquire a wealth of tools and techniques for dealing with customers effectively.

All these skills serve to make an employee more valuable, more productive, and more satisfied on the job.

The CISR program is a CE credit-approved, nationally recognized designation program that takes a practical, hands-on approach to learning. This designation is recognized nationwide as an important credential–one that benefits individuals, their agencies, and their customers.

Through this program, developed by the National Alliance for Insurance Education, students who are committed to continuing education and career growth can obtain the highest level of professional insurance education. This uniquely powerful training is designed to help you conquer the challenges of today by making customer service representatives more professional, more productive and more profitable.

Attn. NJ CIC & CISR designees:

According to the NJ DOBI, producers who maintain & fulfill the CE requirements for a professional insurance designation approved by the DOBI (CIC, CISR), shall be awarded 12 credit hours for each full year preceding renewal for which these requirements were fulfilled. Application to obtain such approval shall be made by using the CE1A form. Therefore, CICs and CISRs updating/maintaining their designations AUTOMATICALLY comply with the DOBI's CE requirements.

If you have questions, go to the NJ DOBI's site, here.

Student Feedback

CISR program participants are encouraged to contact the Glenmont National Alliance Committee with recommendations, comments and concerns about the programs.

About CISR

Open to any employee of an agency, insurance company or insurance-related business, CISR is a nationally recognized designation program regarded for its practical, hands-on approach to learning for individuals committed to the highest level of professional insurance continuing education and career growth. To earn the CISR designation, an individual must complete 5 out of 9 courses and exams within three calendar years following the year in which the first exam is successfully completed. However, anyone is welcome to attend the classes without taking the exams or pursuing the designation.

^UM -This course has been approved for E&O loss prevention credit by Utica National. Call the PIA E&O Department for details: 800-424-4244.

PROfile login

PROfile allows you to download your CE certificates and other documents, see when your next update is due, view your history and update your contact information.

Attn. NJ CIC & CISR designees: According to the NJ DOBI, producers who maintain & fulfill the CE requirements for a professional insurance designation approved by the DOBI (CIC, CISR), shall be awarded 12 credit hours for each full year preceding renewal for which these requirements were fulfilled. Application to obtain such approval shall be made by using the CE1A form. Therefore, CICs and CISRs updating/maintaining their designations AUTOMATICALLY comply with the DOBI’s CE requirements.

If you have questions, go to the NJ DOBI's site, here.

Student Feedback - CISR program participants are encouraged to contact the Glenmont National Alliance Committee with recommendations, comments and concerns about the programs.

Please note: Registration processing will not be completed without full payment at the time of registration form submission. Submission of a registration form without proper payment will not hold your spot in a program.