Section 1 Products & Pricing		Section 2 Treatment of agents				Section 3 Marketing		Section 4 Claims		Section 5 Technology			Section 6 Service & Processing			Section 7 Underwriting
Company / no. of agents rating	Q1	Q2	Q3	Q4	Q5	Q6	Q7	Q8	Q9	Q10	Q11	Q12	Q13	Q14	Q15	Q16	Q17	Q18	Q19	Q20	Score
AIG Private Client ( 7 )	6.4	7	6.6	6.7	5.1	5.4	3.1	4.9	6.7	6.9	5.9	5.6	6.3	6.7	7.1	6.4	7.3	4.3	7	6.1	121.5
Andover Cos. ( 8 )	6.8	7.9	8.4	7.3	8.3	7.9	5.8	8.9	6.6	7.9	6.4	8.7	5.1	7.9	8.1	6.5	8.6	8	8.7	7.6	151.4
Chubb commercial ( 10 )	6	8.8	7.6	7.2	6.8	8.1	8	7.9	8.3	8.2	6	5.4	5.5	7.8	7.3	7.6	8.1	8.4	8.1	7.1	148.2
Chubb personal ( 29 )	5.3	9.4	7.8	7	7.3	8	8.7	8.1	8.9	9.1	6.4	8.3	6.7	8	8.8	8.4	8.3	8.4	8.4	7.3	158.6
CNA/Continental ( 10 )	6.8	7	8.5	7.4	6.9	7.8	4.9	6.9	8.3	7.8	8	8.6	7.4	7.6	7.5	7.1	7.9	8	7.9	7.4	149.7
Dairyland ( 12 )	7.2	5.7	7.4	7.5	6.3	7.4	5.3	5.9	7.4	7.8	7.3	7.7	8.3	7.5	8.2	7.9	7.6	8	9.2	6.9	146.5
Foremost/Farmers ( 24 )	6	6.3	6.3	5.8	5.9	5.8	5.7	6	7.4	7.7	5.6	6.9	6.3	6.4	7.2	6.9	7	7.4	7.5	5.7	129.8
Great American ( 5 )	7.3	7.2	7.5	6	6.3	5.5	4	5	5	5.5	4.3	4	4.3	6	7.8	7.3	7.8	6.8	7	4.3	118.9
Hanover Group commercial ( 15 )	5.9	7.1	6.7	5.8	7.4	8.4	5.9	7.5	7.5	8	6.9	7	6.4	6.3	6.2	6.9	7.3	7	7.2	6.4	137.8
Hanover Group personal ( 25 )	6.8	7	7.6	7.2	7.5	8.3	5.4	7.5	7.7	7.9	6.6	7.9	7.1	7.4	8.2	7.7	8	7.3	8.1	6.7	147.9
Harleysville ( 14 )	6.3	7.3	8	8	7.8	8.5	6.1	7.7	7.7	8.1	7.4	8.1	7.7	7.4	7.6	7.9	8.3	8.2	8.4	8.3	154.8
Infinity ( 14 )	5.6	6.2	6.9	6.9	6.1	6.2	4.5	5.5	6.8	7.5	6.3	6.4	5.6	6.5	6.7	6.4	7.2	7.3	7.3	5.6	127.5
Kemper/Unitrin ( 8 )	6.9	8.4	7.6	7.1	7	8.3	6.8	6.9	8.6	8.8	8.1	8.3	8.8	8.1	8	7.9	7.8	7.3	7.4	7.4	155.5
MetLife Auto & Home ( 18 )	7.1	7.9	7.7	6.8	6.9	7.4	7.6	6.8	7.8	8.2	7.1	7.8	7.5	7.8	8.1	8	8.4	7	7.5	6.6	150
MiddleOak ( 33 )	6.6	8.1	7.5	7	7.8	8.7	5.8	7.6	8	7.7	6.3	7.2	5.6	6.9	7.1	7.5	7.9	7.7	7.8	7	145.8
NGM/Main Street ( 33 )	7	7	7.1	7.4	7.6	7.9	5.9	7.6	7.9	8	6.9	7.4	6.5	7	7.2	7	7.9	8	8.1	8	147.4
NLC commercial ( 13 )	6.2	6.9	7.5	7.3	8.1	8.7	5.8	7.3	8.5	8.7	6.5	6.1	4.9	7.9	7.9	7.8	7.8	7.5	7.2	7.1	145.7
NLC personal ( 30 )	6.2	6.5	6.6	6.3	7.4	7.7	5	6.6	7.9	8.1	5.9	7.6	5.6	7.3	7.5	6.6	7.1	7	6.5	5.4	134.8
OneBeacon commercial ( 25 )	7.1	7.4	7	6.9	7.4	8.1	6.6	7.5	8	8.2	7.4	7.6	7.9	7.5	7.9	7.2	7.9	8.1	7.5	7.8	151
OneBeacon personal ( 25 )	8	8.2	7	7.2	7.1	8.3	5.3	6.5	8.3	8.4	7	7.9	7.9	7.5	8.6	7.6	7.8	7.6	7.5	7.1	150.8
Patrons Mutual/Litchfield ( 24 )	6.8	7.4	8.2	8	7.9	8.1	6.3	7.9	8.6	8.7	6.4	6.5	4.8	8.4	7.9	8.1	8.3	8.2	8.6	8.3	153.4
Peerless commercial (including Ohio Casualty & Safeco) ( 51 )	8.7	7.8	8.2	7.8	7.9	8.3	6.6	7.6	7.8	8	7.5	7.5	7.2	7.4	7.8	7.6	8.4	8.5	8.3	8.1	157
Philadelphia Insurance Cos. ( 16 )	6.9	7.8	7.4	7.2	6.8	8.1	5.8	6.1	7.6	7.6	5.3	5.5	5.3	6.6	7.5	6.9	7.4	7.8	7.6	7.1	138.3
Plymouth Rock/Bunker Hill ( 27 )	6.1	6.8	7	7.2	7.7	7.8	4.8	6.7	8	7.7	7.3	7.9	7.9	7.3	7.4	7.6	7.8	7.7	7.4	7.3	145.4
Progressive ( 65 )	6.7	7	7.8	7	5.8	6.4	8.1	6.1	7.6	8.2	9.1	8.8	8.6	8.2	8.8	8.2	7.9	8.3	8.4	6.3	153.3
Quincy Mutual ( 13 )	7.2	7.7	7.8	7.1	7.5	8	5.8	7.3	8.2	8.4	6.8	8.2	6.2	7.2	7.5	7.5	7.8	8.4	8.1	7.2	149.9
Safeco personal (including Peerless) ( 51 )	6.7	7.1	7.2	6.8	7.1	7.6	6.1	6.9	7.7	7.8	8.1	8.2	8.2	7.4	7.9	7.5	7.8	7.7	7.4	6.6	147.8
The Hartford commercial ( 41 )	7.3	8.4	7.3	7.3	7.1	7.1	7.7	7	7.8	7.9	7.8	7.6	8.1	7.5	7.5	7.4	8	7.7	7.8	7.3	151.6
The Hartford personal ( 37 )	5.3	7.6	7.7	6.9	6.8	7	7.6	6.6	7.5	7.7	7.8	8.4	8.3	7.7	8	8	8.4	6.4	8.3	7	149
Travelers commercial ( 41 )	7.4	7.8	7.8	7.8	7.6	8	8.2	7.8	7.8	7.9	8.3	8.1	7.9	7.9	8	7.8	8.5	8.7	8.2	8.1	159.6
Travelers personal ( 52 )	7.8	7.8	7.5	7.2	7.3	7	8.3	7.3	7.8	7.9	8.2	8.6	8.4	7.7	8.1	7.8	8.1	8	7.9	7.2	155.9
Utica First ( 8 )	8.3	7.9	9	8.9	8.7	9.7	6.6	7.4	8.6	8.7	8.6	8.7	6	8.7	9.3	8.9	9	9.1	9.1	9	170.2
Vermont Mutual ( 20 )	6.9	7.2	8.2	8.1	7.9	7.9	7	8	8.4	8.3	7.8	7.4	7.5	8.6	8.3	8.4	8.6	8.4	8.6	8.1	159.6
Zurich U.S. commercial ( 19 )	5.6	7.5	6.3	5.9	6.3	6.7	6.1	6.8	7.4	7.6	6.5	6.8	6.9	6.9	7.4	6.4	7.9	7	7.1	6.2	135.3
Question	Q1	Q2	Q3	Q4	Q5	Q6	Q7	Q8	Q9	Q10	Q11	Q12	Q13	Q14	Q15	Q16	Q17	Q18	Q19	Q20	Score
Avg Per Question	6.7	7.4	7.5	7.1	7.2	7.7 * *	6.2	7	7.8	8	7	7.4	6.8	7.4	7.8	7.5	7.9	7.7	7.9	7 * *	147.1
Avg Per Section	7.1		7.4				6.6		7.9		7.1			7.6			7.6
Sections	Section 1		Section 2				Section 3		Section 4		Section 5			Section 6			Section 7