Section 1
Products & Pricing
Section 2
Treatment of agents
Section 3
Marketing
Section 4
Claims
Section 5
Technology
Section 6
Service & Processing
Section 7
Underwriting
Company / no. of agents rating Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11 Q12 Q13 Q14 Q15 Q16 Q17 Q18 Q19 Q20 Score
Acadia/W.R. Berkeley ( 32 ) 7.9 8.3 8.3 8.3 8 8.1 7.4 8.1 8.3 8.5 7.1 6.3 6.4 8.4 8.3 8.7 9 9 8.4 8.8 161.6
Andover Cos. ( 20 ) 4.1 8 8 6.5 7.3 7.6 6.1 7.6 8.8 8.8 6.2 8.8 4.6 8.8 8.6 8.4 8.9 8.1 8.8 8 152
Bristol West ( 22 ) 5.6 6 5.9 5.4 4.8 6.6 5.1 6.3 7 7.4 7.1 7.7 5.5 6.5 7.3 6.3 7.1 6.6 7.9 5.6 127.7
Casco Indemnity ( 10 ) 7.3 7 6.8 6.8 7.8 8.2 5.3 7.9 7.7 7.6 6.1 8.5 7.3 7.2 7.6 7 8.1 7.8 7.6 7.3 146.9
Chubb ( 9 ) 5.3 9.8 7.6 7 6.8 7.4 9.3 8.3 9.5 9.5 6.9 9 7.3 8.4 9.3 8.7 9 9.1 8.9 7.7 164.8
Commerce Group ( 18 ) 7.9 8.2 7.6 7.9 7.6 8.1 7.1 8 7.8 8.5 6.1 7.8 7.8 8.1 8 7.9 8.1 8 7.7 7.9 156.1
Concord Group ( 44 ) 7.9 7.8 8.8 8.5 7.8 8.5 7.6 8.2 8.5 8.4 7.1 7.5 7.3 8.6 8.4 8.6 9.1 8.9 8.9 8.7 165.1
Foremost/Farmers ( 39 ) 5.7 6.3 6.7 6.2 6.2 6.7 6.6 6.8 7.7 7.9 6.6 8.3 5.8 7.4 7.9 6.8 7.7 7.7 8 6.8 139.8
Hanover Group ( 40 ) 7.9 8.2 7.3 7 7.4 8.2 6.4 7.4 8.2 8.1 7 7.7 6.4 6.9 7.4 7.5 7.8 8 7.6 7.5 149.9
Harleysville ( 11 ) 6.6 7.1 6.2 6.6 6.9 7.1 5.3 6.3 8.7 9.1 5.6 5 6.9 6.7 6.8 7 7.8 7.3 6.4 6.3 135.7
Merchants ( 25 ) 7.5 7.1 7.3 7.2 7.1 8.3 5.7 7.6 7.6 7.8 7 6.4 5.3 7.6 8 8.3 8.4 8 8.1 7.4 147.7
MetLife Auto & Home ( 13 ) 4.4 8.2 6.7 5.7 4.9 5.6 7.8 5.5 6.5 7.5 7.9 8.6 8.9 6.8 7.9 6.9 7.6 7.7 6.5 5.9 137.5
MiddleOak ( 24 ) 7 8 6.4 5.8 7.4 7.5 5.5 6.9 8.5 8.3 5.8 7.2 6.9 5.5 6 6 7 7.3 6 6.1 135.1
MMG Insurance Co. ( 77 ) 7.9 8.2 8.9 8.7 7.9 8.8 6.9 8 8.6 8.5 8.5 8.4 8.3 8.8 8.8 9.1 9 8.6 8.7 8.3 168.9
Mt. Washington ( 49 ) 6.9 7.3 8.3 8 7.7 8 6.7 7.7 8.4 8.4 7.3 8.1 7.6 7.6 7.4 8.2 7.9 7.9 8.1 7.4 154.9
NGM/Main Street ( 44 ) 6.3 7.3 6.9 6.5 7.6 7.8 6.3 7.1 7.9 8.1 6.3 7.6 6.3 7 7 7.6 7.9 7.6 7.7 7.1 143.9
OneBeacon ( 26 ) 7.7 8.5 8.1 7.3 7.3 7.9 6.6 7 8.2 8.2 7.6 8.2 7.6 7.4 7.8 7.6 8.6 8 8.4 7.6 155.6
Peerless commercial (including Safeco) ( 56 ) 7.7 8.3 8.3 8.2 8 8.2 7.6 7.8 8.1 8.2 8 7 7.6 8.3 8.5 8.4 8.8 8.6 8.2 8.6 162.4
Progressive ( 71 ) 7.3 7.2 7.7 7.2 5.5 7 8.5 6.2 7.9 8.3 9.1 8.9 9 8.3 8.8 8.7 8.4 8.8 8.6 6.3 157.7
Safeco personal (including Peerless) ( 30 ) 6.7 8.1 7.7 7.2 7 7.6 7 7.3 7.7 7.5 7.8 8.4 8 7.5 8 7.4 7.9 7.8 8.2 7.5 152.3
The Hartford ( 33 ) 6.4 7.7 6.1 6.5 6 6.4 7.7 5.7 6.9 6.9 6.4 7.1 7.7 6.7 7.1 6.8 7.3 7.2 7.7 6.5 136.8
Travelers Group ( 40 ) 7 7.9 7.4 6.9 7.2 7.8 8.6 7.2 8.3 8.3 7.2 8 7.8 7 7.6 6.9 8 8.2 7.6 7.3 152.2
Union Mutual of Vermont ( 39 ) 7.2 7.3 7.7 7.3 7.5 7.7 6.4 7.6 8.2 8.1 7.7 8 6.5 8.3 8.3 8.1 8.9 8.5 8.6 7.9 155.8
Vermont Mutual ( 56 ) 7.9 7.5 8.4 8.3 7.9 8.7 7 8.3 8.5 8.6 8 8.1 6.4 8.5 8.7 8.7 8.9 9 9 8.4 164.8
Zurich U.S. commercial ( 11 ) 5.7 6.5 5.9 5.2 5.6 6.5 5 5.3 7.1 7.1 6.5 5.9 5.3 6 7.5 5.8 6.3 6.3 6 6 121.5
Question Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11 Q12 Q13 Q14 Q15 Q16 Q17 Q18 Q19 Q20 Score
Avg Per Question 6.8 7.7 7.4 7 * * 7 7.6 6.8 7.2 8 8.1 7.1 7.7 7 7.5 7.9 7.7 8.1 8 7.9 7.3 149.9
Avg Per Section 7.2 7.3 7 8.1 7.3 7.7 7.8
Sections Section 1 Section 2 Section 3 Section 4 Section 5 Section 6 Section 7