Products & pricing |
2003 |
2004 |
2005 |
2006 |
2007 |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
|
Pricing is competitive |
3.7 |
3.4 |
3.4 |
3.3 |
N/A |
N/A |
3.5 |
3.4 |
N/A |
N/A |
Coverage compares favorably |
4 |
4.1 |
3.5 |
3.9 |
N/A |
N/A |
4 |
3.9 |
N/A |
N/A |
Treatment of agents |
2003 |
2004 |
2005 |
2006 |
2007 |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
|
Dedicated to independent agency system |
3.3 |
3.8 |
3.3 |
3.9 |
N/A |
N/A |
3.4 |
3.9 |
N/A |
N/A |
Attractive agency compensation |
3 |
3.5 |
2.9 |
3.4 |
N/A |
N/A |
3.7 |
3.5 |
N/A |
N/A |
Communicates effectively |
3.4 |
3.6 |
2.7 |
3.5 |
N/A |
N/A |
2.9 |
3.5 |
N/A |
N/A |
Marketing support |
2003 |
2004 |
2005 |
2006 |
2007 |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
|
Advertises, is recognizable brand |
2.7 |
3.6 |
2.8 |
3.2 |
N/A |
N/A |
3.4 |
3 |
N/A |
N/A |
Supports agency marketing |
2.3 |
3.2 |
2.3 |
3.2 |
N/A |
N/A |
3.1 |
3.2 |
N/A |
N/A |
Technology |
2003 |
2004 |
2005 |
2006 |
2007 |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
|
Good technology overall |
2.5 |
3.7 |
2.6 |
3.4 |
N/A |
N/A |
2.7 |
3.3 |
N/A |
N/A |
Good support, helps with training |
2.2 |
3.4 |
2.4 |
3.3 |
N/A |
N/A |
2.5 |
3.2 |
N/A |
N/A |
Enables SEMCI/Real-Time transactions |
1 |
3 |
2.5 |
2.9 |
N/A |
N/A |
2 |
3.1 |
N/A |
N/A |
Claims handling |
2003 |
2004 |
2005 |
2006 |
2007 |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
|
Pays promptly |
3.7 |
4 |
3.4 |
3.9 |
N/A |
N/A |
3.3 |
3.8 |
N/A |
N/A |
Adjusts claims fairly |
4 |
3.9 |
3.4 |
3.9 |
N/A |
N/A |
3.4 |
3.8 |
N/A |
N/A |
Service |
2003 |
2004 |
2005 |
2006 |
2007 |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
|
Good overall service |
3.1 |
3.8 |
3.5 |
3.7 |
N/A |
N/A |
3.4 |
3.7 |
N/A |
N/A |
Speedy, responsive service |
3.1 |
3.9 |
3.3 |
3.8 |
N/A |
N/A |
2.9 |
3.5 |
N/A |
N/A |
Underwriting |
2003 |
2004 |
2005 |
2006 |
2007 |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
|
Stable, consistent market |
3 |
3.5 |
3.1 |
3.6 |
N/A |
N/A |
4.1 |
3.7 |
N/A |
N/A |
Grants flexibility when warranted |
3 |
3.1 |
2.7 |
3.2 |
N/A |
N/A |
4 |
3.3 |
N/A |
N/A |