Security Mutual - NY

  2003 2004 2005 2006 2007
No. of agents 17 39 36 40 36
No. of cos. rated 37 38 42 56 54
Company ranking 21st 32nd 14th 37th 44th
 
  This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos.
Company scores 56.2 55 52.8 56.1 60.9 56.7 53.6 56 54.8 58.8


Products & pricing 2003 2004 2005 2006 2007
This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos. This co. Avg. all cos.
Pricing is competitive 4.1 3.4 3.7 3.3 4.1 3.4 3.7 3.4 3.9 3.5
Coverage compares favorably 3.7 4.1 3.6 3.9 4.2 4 3.7 3.9 4 4
Treatment of agents 2003 2004 2005 2006 2007
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Dedicated to independent agency system 4.8 3.8 4.4 3.9 4.8 4 4.4 3.9 4.3 4.1
Attractive agency compensation 4.5 3.5 4.1 3.4 4.5 3.5 4 3.5 3.9 3.7
Communicates effectively 3.9 3.6 3.6 3.5 4.2 3.6 3.9 3.5 3.9 3.7
Marketing support 2003 2004 2005 2006 2007
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Advertises, is recognizable brand 2.7 3.6 2 3.2 2.8 3 2.2 3 2.2 3.1
Supports agency marketing 2.9 3.2 2.2 3.2 3.2 3.2 2.6 3.2 2.6 3.3
Technology 2003 2004 2005 2006 2007
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Good technology overall 1.9 3.7 2.3 3.4 2.9 3.3 2.3 3.3 2.3 3.5
Good support, helps with training 2.7 3.4 2.5 3.3 2.8 3.2 2.7 3.2 2.7 3.4
Enables SEMCI/Real-Time transactions 2.1 3 2.2 2.9 2.5 2.8 2.2 3.1 2.1 3.4
Claims handling 2003 2004 2005 2006 2007
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Pays promptly 3.6 4 3.6 3.9 4.1 4 3.6 3.8 3.9 4
Adjusts claims fairly 3.8 3.9 3.5 3.9 4.1 3.9 3.5 3.8 3.7 4
Service 2003 2004 2005 2006 2007
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Good overall service 3.9 3.8 3.8 3.7 4.3 3.8 3.7 3.7 3.7 3.9
Speedy, responsive service 3 3.9 3.5 3.8 4.1 3.9 3.7 3.5 3.9 3.8
Underwriting 2003 2004 2005 2006 2007
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Stable, consistent market 4.6 3.5 3.9 3.6 4.4 3.8 3.9 3.7 4 3.9
Grants flexibility when warranted 4 3.1 3.8 3.2 3.9 3.3 3.5 3.3 3.7 3.5