Products & pricing |
2003 |
2004 |
2005 |
2006 |
2007 |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
|
Pricing is competitive |
3.6 |
3.4 |
3.4 |
3.4 |
N/A |
N/A |
3.1 |
3.5 |
3.8 |
3.5 |
Coverage compares favorably |
4 |
4 |
3.9 |
3.9 |
N/A |
N/A |
3.6 |
4 |
4.1 |
4.1 |
Treatment of agents |
2003 |
2004 |
2005 |
2006 |
2007 |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
|
Dedicated to independent agency system |
4.4 |
3.9 |
4.3 |
4 |
N/A |
N/A |
4.3 |
4 |
4.8 |
3.9 |
Attractive agency compensation |
4.2 |
3.6 |
3.4 |
3.5 |
N/A |
N/A |
3.7 |
3.6 |
4.4 |
3.5 |
Communicates effectively |
3.3 |
3.5 |
3.7 |
3.6 |
N/A |
N/A |
4.1 |
3.7 |
4.4 |
3.7 |
Marketing support |
2003 |
2004 |
2005 |
2006 |
2007 |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
|
Advertises, is recognizable brand |
3.2 |
3.6 |
2.3 |
3.2 |
N/A |
N/A |
2.7 |
3.3 |
2.3 |
3.1 |
Supports agency marketing |
4 |
3.3 |
2.7 |
3.2 |
N/A |
N/A |
3.3 |
3.3 |
2.9 |
3.2 |
Technology |
2003 |
2004 |
2005 |
2006 |
2007 |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
|
Good technology overall |
3.8 |
3.6 |
3.3 |
3.4 |
N/A |
N/A |
3.9 |
3.5 |
4.3 |
3.6 |
Good support, helps with training |
3.8 |
3.5 |
3.4 |
3.3 |
N/A |
N/A |
3.9 |
3.5 |
4.3 |
3.5 |
Enables SEMCI/Real-Time transactions |
3 |
2.8 |
2.7 |
2.8 |
N/A |
N/A |
3.4 |
3.3 |
4.4 |
3.6 |
Claims handling |
2003 |
2004 |
2005 |
2006 |
2007 |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
|
Pays promptly |
4.5 |
3.9 |
3.9 |
4 |
N/A |
N/A |
3.5 |
3.8 |
4.1 |
4.1 |
Adjusts claims fairly |
4.3 |
3.9 |
4 |
3.9 |
N/A |
N/A |
3.4 |
3.9 |
3.8 |
4.1 |
Service |
2003 |
2004 |
2005 |
2006 |
2007 |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
|
Good overall service |
4.6 |
3.8 |
3.9 |
3.8 |
N/A |
N/A |
3.7 |
3.7 |
4.3 |
3.9 |
Speedy, responsive service |
4 |
3.9 |
3.8 |
3.9 |
N/A |
N/A |
3.8 |
3.7 |
4.2 |
3.8 |
Underwriting |
2003 |
2004 |
2005 |
2006 |
2007 |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
This co. |
Avg. all cos. |
|
Stable, consistent market |
4.5 |
3.7 |
3.7 |
3.6 |
N/A |
N/A |
3.7 |
3.8 |
4.2 |
3.9 |
Grants flexibility when warranted |
3.8 |
3.2 |
3.3 |
3.2 |
N/A |
N/A |
4 |
3.4 |
3.9 |
3.5 |