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| 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | |||||||
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| No. of agents | 16 | 47 | 51 | 43 | 61 | 53 | ||||||
| No. of cos. rated | 37 | 38 | 42 | 56 | 54 | 56 | ||||||
| Company ranking | 25th | 21st | 22nd | 21st | 15th | 11th | ||||||
| This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | |
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| Company scores | 54.8 | 55 | 56.4 | 56.1 | 58.7 | 56.7 | 59.1 | 56 | 62 | 58.8 | 62.8 | 58.5 |
| Products & pricing | 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | ||||||
| This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | |
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| Pricing is competitive | 3.6 | 3.4 | 3.4 | 3.3 | 3.6 | 3.4 | 3.6 | 3.4 | 3.6 | 3.5 | 3.8 | 3.5 |
| Coverage compares favorably | 4.2 | 4.1 | 4.1 | 3.9 | 4.3 | 4 | 4.2 | 3.9 | 4.3 | 4 | 4.3 | 4 |
| Treatment of agents | 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | ||||||
| This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | |
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| Dedicated to independent agency system | 3.4 | 3.8 | 3.6 | 3.9 | 3.8 | 4 | 3.8 | 3.9 | 4 | 4.1 | 4.2 | 4.1 |
| Attractive agency compensation | 3.6 | 3.5 | 3.1 | 3.4 | 3.5 | 3.5 | 3.3 | 3.5 | 3.8 | 3.7 | 3.7 | 3.6 |
| Communicates effectively | 2.9 | 3.6 | 3.5 | 3.5 | 3.7 | 3.6 | 3.6 | 3.5 | 4 | 3.7 | 4 | 3.7 |
| Marketing support | 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | ||||||
| This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | |
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| Advertises, is recognizable brand | 3 | 3.6 | 2.9 | 3.2 | 2.9 | 3 | 3.1 | 3 | 3 | 3.1 | 3.1 | 3.1 |
| Supports agency marketing | 2.8 | 3.2 | 3.4 | 3.2 | 3.3 | 3.2 | 3.4 | 3.2 | 3.7 | 3.3 | 3.6 | 3.3 |
| Technology | 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | ||||||
| This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | |
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| Good technology overall | 3.4 | 3.7 | 3.6 | 3.4 | 3.4 | 3.3 | 3.4 | 3.3 | 3.6 | 3.5 | 3.8 | 3.5 |
| Good support, helps with training | 3.2 | 3.4 | 3.4 | 3.3 | 3.6 | 3.2 | 3.3 | 3.2 | 3.8 | 3.4 | 3.9 | 3.4 |
| Enables SEMCI/Real-Time transactions | 2.6 | 3 | 2.8 | 2.9 | 3 | 2.8 | 3.9 | 3.1 | 3.8 | 3.4 | 4 | 3.4 |
| Claims handling | 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | ||||||
| This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | |
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| Pays promptly | 3.8 | 4 | 4.2 | 3.9 | 4.1 | 4 | 4 | 3.8 | 4.2 | 4 | 4.2 | 4.1 |
| Adjusts claims fairly | 4.1 | 3.9 | 3.9 | 3.9 | 4 | 3.9 | 4.1 | 3.8 | 4.2 | 4 | 4.2 | 3.9 |
| Service | 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | ||||||
| This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | |
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| Good overall service | 3.4 | 3.8 | 3.8 | 3.7 | 3.9 | 3.8 | 3.9 | 3.7 | 4.1 | 3.9 | 4.2 | 3.9 |
| Speedy, responsive service | 4.1 | 3.9 | 4 | 3.8 | 4.3 | 3.9 | 3.9 | 3.5 | 4.1 | 3.8 | 4.1 | 3.7 |
| Underwriting | 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | ||||||
| This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | This co. | Avg. all cos. | |
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| Stable, consistent market | 3.4 | 3.5 | 3.8 | 3.6 | 3.8 | 3.8 | 4 | 3.7 | 3.9 | 3.9 | 4 | 3.8 |
| Grants flexibility when warranted | 3.2 | 3.1 | 3.1 | 3.2 | 3.5 | 3.3 | 3.6 | 3.3 | 3.9 | 3.5 | 3.7 | 3.5 |
