PIA CPS

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Greater New York - NJ

2003

2004

2005

2006

2007

2008

No. of agents

N/A

N/A

22

11

N/A

10

No. of cos. rated

N/A

N/A

38

42

N/A

44

Company ranking

N/A

N/A

37^th

37^th

N/A

42^nd

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

Company scores

N/A

N/A

N/A

N/A

48.6

55.3

52.7

58

N/A

N/A

47.4

58.4

Products & pricing

2003

2004

2005

2006

2007

2008

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

Pricing is competitive

N/A

N/A

N/A

N/A

3.6

3.4

4

3.5

N/A

N/A

3.3

3.5

Coverage compares favorably

N/A

N/A

N/A

N/A

3.5

3.8

3.9

3.9

N/A

N/A

3.9

4

Treatment of agents

2003

2004

2005

2006

2007

2008

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

Dedicated to independent agency system

N/A

N/A

N/A

N/A

3.6

3.9

4

4

N/A

N/A

3.6

4.1

Attractive agency compensation

N/A

N/A

N/A

N/A

3.2

3.5

3.2

3.6

N/A

N/A

2.8

3.7

Communicates effectively

N/A

N/A

N/A

N/A

3.2

3.5

3.8

3.7

N/A

N/A

3.1

3.7

Marketing support

2003

2004

2005

2006

2007

2008

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

Advertises, is recognizable brand

N/A

N/A

N/A

N/A

2.3

2.9

2.7

3.1

N/A

N/A

2.6

3.1

Supports agency marketing

N/A

N/A

N/A

N/A

2.4

3

2.2

3.2

N/A

N/A

3.2

3.3

Technology

2003

2004

2005

2006

2007

2008

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

Good technology overall

N/A

N/A

N/A

N/A

2

3.3

2.3

3.5

N/A

N/A

2

3.5

Good support, helps with training

N/A

N/A

N/A

N/A

2.3

3.1

2.3

3.4

N/A

N/A

2.3

3.4

Enables SEMCI/Real-Time transactions

N/A

N/A

N/A

N/A

1.9

2.7

2.4

3.2

N/A

N/A

1.3

3.1

Claims handling

2003

2004

2005

2006

2007

2008

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

Pays promptly

N/A

N/A

N/A

N/A

3.1

3.9

3.8

3.9

N/A

N/A

3

4.1

Adjusts claims fairly

N/A

N/A

N/A

N/A

3.2

3.8

3.3

3.9

N/A

N/A

3

4

Service

2003

2004

2005

2006

2007

2008

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

Good overall service

N/A

N/A

N/A

N/A

3.5

3.7

4.1

3.8

N/A

N/A

3

3.8

Speedy, responsive service

N/A

N/A

N/A

N/A

3.7

3.8

3.3

3.7

N/A

N/A

3.3

3.8

Underwriting

2003

2004

2005

2006

2007

2008

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

This co.

Avg. all cos.

Stable, consistent market

N/A

N/A

N/A

N/A

4.2

3.7

4.2

3.9

N/A

N/A

3.8

3.8

Grants flexibility when warranted

N/A

N/A

N/A

N/A

2.9

3.3

3.2

3.5

N/A

N/A

3.2

3.5

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