- A comprehensive review of ACORD’s certificates of insurance forms, along with answers to commonly asked questions. 4 pages

- This resource kit offers information on how to create brand recognition and ways PIA can help you. 4 pages

- Overviews the benefits of financial planners and what to look for in choosing one. 2 pages

- Offers information regarding remote workers and their return to the office. 3 pages

- This resource kit discusses the importance of using disclaimers and offers samples of different kinds that can be used to protect the agency from potential E&O claims. 2 pages

- A comprehensive review of the difference between these two types of corporations to assist you in making this important choice. 3 pages

- A comprehensive checklist for an agency to record their preventative measures associated with the COVID-19 virus. 2 pages

- Offers strategies that could help you set your agency apart from the competition. 3 pages

- This resource kit outlines how agency owners can thrive as a CEO, sales manager, and producer by spending 80% of their time on jobs that are going to bring the most return to the agency. 3 pages

- Meeting planning tips offered on who needs to be involved, when a meeting is truly needed, importance of an agenda, and how to increase staff participation. 2 pages

- A discussion about the benefits of hiring mid-career professionals who could be looking for a career change. 2 pages

- A discussion of terminating a relationship with a client, including a sample letter. 2 pages

- Discusses three key items your agency should consider for starting off the new year on the right foot. 2 pages

- This resource kit offers a handy guide along with helpful checklists to help make your agency’s move a smooth process. 6 pages

- This resource kit discusses the facts and circumstances surrounding internships and will assist you in determining whether an intern is a paid employee. 3 pages

- Helpful tips to keep agency principals in control of the issues that arise in everyday agency life. 2 pages

- Sales and service employees are different from one another. This resource kit gives you knowledge to know the difference between the two and offers tips on getting them to work together as a team. 2 pages

- This resource kit discusses how to plan for the sudden incapacity or death of a key employee. 2 pages

- This resource document gives you helpful tips on how to prioritize and manage your time effectively. 2 pages

- A discussion on the five elements that could help grow your relationship with insurance carriers. 3 pages

- Offers opportunities for agency owners to mine the data they have within their agencies to plan for the future based on where they have been in the past. 2 pages

- Answering and acting on these important questions can help you enhance your agency’s overall performance. 4 pages

- Disorganization creates inefficiency. To help increase agency efficiency, this resource kit covers the four essential questions regarding agency business information. 3 pages

- Part 2 in a series of four will identify and help agents better understand six critical organizational development tasks discussed in this issue. 2 pages

- Part 3 in a series of four identifies and helps agents better understand four major states and typical characteristics of those states that an organization must pass through on its way to greatness. 2 pages

- Part 4 in this series discusses the tactical transitions that a business must successfully execute. 2 pages

- A four-part series that discusses the journey from a small business into a larger organization. 9 pages

- An in-depth review of how front-line underwriting can increase agency profits. 2 pages

- This resource kit offers three drills you can put into place to ensure your disaster plan is up-to-date. 2 pages

- An in-depth look at the steps an agency can take in a client bankruptcy situation along with a glossary of commonly used terms. 3 pages

- Outlines the proper use of the ACORD 35 and 36 forms when a producer and insured dissolve their business relationship. 3 pages

- This document walks you through the importance of office layout in customer service and common areas that should be considered in how your agency is set up. 4 pages

- Ten fool-proof rules to follow for a well-run family business. 2 pages

- This resource kit discusses different options you can use when developing your agency’s perpetuation plan. 4 pages

- This resource kit discusses the importance of having a perpetuation plan in place in advance to ensure your wishes are met for your agency. 3 pages

- This resource kit discusses how to bring young employees into the agency setting and ensure their success. 1 page

- This resource kit offers strategies for identifying future clients and making changes in marketing and hiring to stay relevant in the future insurance marketplace. 2 pages

- This resource kit discusses things to be considered when deciding whether to perpetuate your agency to children or relatives. 4 pages

- A discussion on why it is important to take time to consider your funding strategy up front when embarking on a strategic acquisition program. 2 pages

- Selling your agency is a big decision. This document lists the most common things agents don’t do but should do to be prepared. 2 pages

- This resource kit discusses areas of concern for agents when it comes to agency vulnerability, operating profitability, and perpetuation. 2 pages

- This resource kit discusses the importance of sound business planning for the near-term and the long-term. 3 pages

- Key tips on how to plan well in advance of your anticipated agency exit to ensure your personal and business goals have been met. 2 pages

- Provides helpful steps to consider when determining if an internal agency perpetuation plan is right for your agency. 4 pages

- This resource kit discusses pitfalls to avoid while trying to attract young and diverse individuals into the insurance industry. 2 pages

- This resource kit discusses the importance of developing a timeframe and plan for perpetuation to ensure the greatest return when you turn over ownership. 3 pages

- A discussion on why agencies should have a perpetuation plan including some important steps to consider when creating such a plan. 2 pages

- This document discusses the importance of having a strategic business plan for your agency and key topics to be included when developing your agency’s plan. 4 pages

- Outlines questions you should ask yourself if you are looking to acquire another agency. 2 pages

- This resource kit offers tips to help you in your decision to become an agency owner. 2 pages

- Offers common items that should definitely be included in the development of a buy/sell agreement. 3 pages

- Addresses questions a potential agency buyer would want to answer to be sure they are financially able to make the purchase. 2 pages

- Discusses the most common mistakes when selling an agency and what buyers are seeking to provide the greatest interest and highest prices in a seller’s market. 3 pages

- Addresses cultural shock issues that may affect employees and the agency in general when two agencies make the decision to merge. 4 pages

- This resource kit offers strategies for agencies to increase growth during difficult market conditions. 3 pages

- Offers insight into items you should consider when opening an insurance agency and helpful resources to get you on the right path. 3 pages

- A comprehensive kit on the laws and regulations regarding agency terminations and items of importance to agencies to ensure its utmost protection, including notice requirements and applicable run-off periods. 5 pages

- This resource kit reviews the 10 most important factors that affect agency value, according to a survey of over 200 insurance agency principals. 6 pages

- First in a series giving you a more in-depth overview of asset-based, market-based, and income-based approaches to valuation. 3 pages

- Second in a series giving you a more in-depth overview of asset-based, market-based, and income-based approaches to valuation. 3 pages

- Third in a series offering you a review of the basic steps used to value an agency using the income approach and, more specifically, the direct capitalization of earnings method. 2 pages

- Fourth in a series covering agency valuation and determining the cost of capital. 3 pages

- Fifth in a series that applies the direct capitalization method to a hypothetical agency for easy understanding. 6 pages

- Last in a series discussing the determination of tangible net-worth value and the final conclusion of fair market value. 5 pages

- A discussion of the percentage-times-revenue valuation approach and how many times it is not the appropriate way to value an agency. 3 pages

- This resource kit discusses different types of values that can play a role when determining your agency’s value. 3 pages

- A discussion on what a value proposition is and how to develop one for your agency. 3 pages

- A discussion on how AI technologies are impacting the insurance industry the claim process. 3 pages

- The National Underwriter teams with Professional Insurance Agents for a research project by ALM Intelligence revealing what agents feel about technology and the challenges it poses. 7 pages

- Tips you can use to get the information you need from PIA. 2 pages

- PIA’s legal staff provides insight into the antitrust laws, and a discussion of what PIA can and can’t do in certain situations. 3 pages

- A comprehensive pamphlet outlining PIA’s vision, mission and values of this industry-leading association. 12 pages

- A brochure that overviews PIA’s Circle of Consultants program and how you can access a consultant for your particular agency needs. 2 pages

- A brochure outlining the valuable services available through PIA’s member-exclusive Industry Resource Center. 2 pages

- PIA logos available to members when creating print or web-based publications. 1 page

- Overviews the common safety items to consider when looking to purchase a vehicle. 5 pages

- Information on several different vehicles with their recent injury, collision, and theft losses along with the most common vehicles stolen. 19 pages

- Discusses coverage needs of a business auto policyholder requiring protection for personal exposure of principals or employees; and then that of personal auto insureds with a business exposure. 3 pages

- Contains information that assists in determining whether a piece of equipment is more appropriately covered under the commercial auto or commercial general liability policy. 4 pages

- A list of the names and addresses of accepted guide and methodology vendors approved by the New Hampshire Insurance Department for use by insurers in determining motor vehicle total loss claims based on its fair market value. 3 pages

- Provides information outlining auto insurance writers’ obligations by law regarding after-market parts, coercion, steering and claims settlement. 4 pages

- An in-depth discussion of stated-amount coverage and agreed-amount coverage and how they impact personal and commercial auto policies. 3 pages

- A comprehensive resource that helps producers understand key workflow and technology issues surrounding multiple-company comparative rating for those who are looking to boost agency profitability and customer service. 93 pages

- This resource kit outlines automating social-media marketing and provides some tips for getting started. 3 pages

- This resource kits discusses the importance of making your website ADA compliant. 3 pages

- A listing of vendors that offer cloud-computing services. 2 pages

- Provides sample verbiage for disclosures and disclaimers that may be included on an insurance producer’s website. 2 pages

- Helps create a strategy and agency policies for bringing social media into your agency. 4 pages

- Discusses the need to have a plan in place that your staff can follow for handling incoming/outgoing emails. 2 pages

- This resource kit talks about the importance of installing software updates when you receive them. These updates help prevent your computer from being vulnerable to attacks from outside sources and ensures the system is running to the best of its ability. 1 page

- A discussion about using AI in the insurance office along with the human element to enhance the efficiency and quality of services offered. 2 pages

- This resource kit discusses how investing in technology can increase an agency’s efficiency level. 2 pages

- An discussion on the demand for texting and how using it can be a vital tool for communicating with your clients. 3 pages

- A listing of firms that offer business-specific cyber security training services for businesses. 1 page

- A listing of firms that offer multfactor authenication services for businesses. 1 page

- This resource kit is a discussion on the topic of online purchasing and binding of insurance policies. 2 pages

- This resource kit discusses how advanced artificial intelligence is becoming more prominent in the insurance world. 2 pages

- Courts consider websites to be “places of public accommodation,” which makes them accountable to the ADA. Is your website accessible? 2 pages

- This resource kit offers information on PIA’s Buy Button initiative. 1 page

- Discusses how document imaging can be used to its fullest potential in easing agency workloads, improving client service, and assisting with marketing efforts. 3 pages

- This resource kit discusses the benefits of having a mobile app available for your clients. 2 pages

- This report focuses on a workflow designed to incorporate third-party reports into the rating process and recommendations for the next steps to take. 12 pages

- An ACORD-User Group Information Exchange guide to assist agency principals, agency staff, and insurers to work together toward common goals, increasing efficiency, and technology workflows. 13 pages

- A sampling of the advertising rules agencies should be aware of when creating social-media marketing. 2 pages

- Addresses the use of agency technology by customer service representatives. 2 pages

- A review of technology-related tools, such as Zillow, that assist in agency workflow efficiency. 4 pages

- A discussion on website liability, who is responsible for the website’s content. 2 pages

- This resource kit talks about using push notifications for marketing and how they are among the fastest ways to get a message in front of your audience. 2 pages

- A sample client letter for when an agency decides they no longer want to send or call policyholders reminding them of policy cancellations, when it has previously been a practice of the agency to do so. 1 page

- Discussion of cancellation and nonrenewal provisions for personal and commercial lines policies. 6 pages

- A sample letter agents can send to their clients about an upcoming company withdrawal, which explains to the clients what they can expect. 1 page

- This resource kit provides an overview of some recent court decisions regarding the issuance of certificates of insurance. 2 pages

- Comprehensive discussion of the legalities, policy terms, E&O concerns and cancellation issues with certificates of insurance. 4 pages

- This resource kit explores various laws for states in the Northeast pertaining to what can and cannot be included on certificates of insurance. 2 pages

- A New Hampshire Insurance Department bulletin outlining the changes regarding issuance of insurance certificates. 2 pages

- Offers suggestions on how to avoid E&O claims related to certificates of insurance and the failure to place or renew coverage. 2 pages

- This resource kit discusses items included on certificates of insurance and touches on a few issues that are commonly misunderstood by certificate holders. 3 pages

- A comprehensive question-and-answer piece for agents and brokers regarding RSA Section 412:6-b regarding the proper use of certificates of insurance. 2 pages

- An in-depth discussion of requests to add general contractors as additional insureds and an explanation of what certificates were meant and not meant to do. 2 pages

- A comprehensive review by the Insurance Information Institute on climate change and how it impacts consumer’s insurance coverages. 10 pages

- A bulletin from the Department of Banking and Insurance outlining the changes with commercial auto liability minimum limits. 3 pages

- Explanation of commercial auto endorsements dealing with worldwide coverage for rental cars, limited Mexico coverage, and employee-hired autos. 4 pages

- Outlines several different exposures involved in insuring corporate vehicles and how best to cover each situation. 4 pages

- An overview of ISO’s 19 new endorsements for it’s 2020 Commercial Auto Program. 3 pages

- A sample letter insurance producers can send their clients outlining the new changes with the commercial auto limits.1 page

- Overview of ISO’s 1995 CGL filing that establishes an unequivocal contractual provision for payment of defense costs of an indemnitee, while designating such expenses for an active defense as “supplementary payments,” under appropriate jurisdictions. 3 pages

- Addresses issues that arise when requesting an additional insured be added to a commercial general liability policy. 3 pages

- An overview of business interruption coverage and the importance of proper coverage limits to avoid E&O exposures. 2 pages

- A comprehensive discussion of claims-made and occurrence policies, including an explanation of retro dates. 4 pages

- An extensive review of contractual lease coverage afforded in commercial general liability policies including a sample waiver of subrogation. 5 pages

- This document discusses how to find these traps and make sure that your contractor client has the coverage he or she needs. 3 pages

- Overview of the importance of discontinued products and completed operations coverage and how it impacted one insurance agent personally. 3 pages

- An in-depth discussion on product liability. 3 pages

- A review of the Harbor v. Omni case and what exposures a contractor may have and how to properly handle those under commercial general liability forms. 3 pages

- A discussion on the cross liability situations that may arise on a commercial general liability policy. 3 pages

- This resource kit discusses the different forms that have been added to the ISO Commercial General Liability Program. 4 pages

- Outlines the numerous revisions made by Insurance Services Office Inc. in the 2004 Commercial General Liability multistate forms and endorsements filing; provides a brief synopsis of the more substantive changes; and includes an at-a-glance chart. 4 pages

- This resource kit discusses some of the ISO General Liability program changes that took effect April 1, 2013. 3 pages

- A discussion of ISO’s 1998 CGL filing highlighting tenants legal liability; personal and advertising injury; and the pollution exclusion. 4 pages

- Overview of ISO’s commercial drone filing. 2 pages

- This document offers an overview of the ISO General Liability multistate endorsements and revised endorsements becoming effective Dec. 1, 2019. 5 pages

- This resource kit discusses the functions of claims-made and reported policies. 2 pages

- In response to legal developments, such as the Montrose case in California, ISO revised its commercial policies in 1999 to preclude claims for known losses. 4 pages

- Includes major elements of ISO’s 1995 commercial property program including vacancy provisions, business interruption, builders’ risk, collapse, ordinance and law, as well as other miscellaneous enhancements. 3 pages

- This resource kit outlines the 2010 edition of the ISO Businessowners Policy program and the new endorsements included in the program. 5 pages

- This resource kit discusses coverages and exclusions when applying business income coverage on a commercial building. 2 pages

- A discussion of business interruption forms and endorsements indemnifying for the consequential or indirect loss associated with physical damage to the insured’s property. 4 pages

- Outlines major changes in the ISO 2000 Commercial Property program including flood coverage, increased cost of construction, vacancy, property in transit, business-income coverage, and much more. 6 pages

- A listing of firms that offer building cost estimating products. 1 page

- This resource kit offers information on ISO’s new Micro-Businessowner Program. 3 pages

- A “how to” to ensure that your commercial clients (deli, baker, florist, etc.) receive the necessary coverage for goods spoilage. 4 pages

- Reviews the changes effective in 2013 with ISO’s 2011 Commercial Property program. 3 pages

- This resource document will help bring clarity to the topic of tenants improvements and betterments coverage in the ISO Building and Personal Property Coverage Form (CP 00 10). 3 pages

- This resource kit outlines of some of the most important things to keep in mind when complying with all legal responsibilities of the profession in connection with premium trust accounts and commissions. 2 pages

- This resource kit discusses what to look for in agency contracts and other avenues producers can use when faced with hard markets and commission cuts. 3 pages

- Reviewing agency agreements before signing helps to ensure your agency’s knows what the commission levels are and how and when those levels can change. 2 pages

- Discussion of New Hampshire’s rebating requirements and how it is one of the easiest and most common ways for an insurance producer to unknowingly break the law. 2 pages

- This resource kit discusses some classic strategies for success for your agency. 3 pages

- This resource kit discusses frustrations that can arise between agents and carriers and gives some ideas on how to alleviate those frustrations. 2 pages

- A guide for agencies to prepare for a possible company appointment, including a discussion of business, marketing, and perpetuation plans. 19 pages

- A resource kit offering ways to keep your agency-carrier relationships flourishing. 2 pages

- Brochure on PIA’s Agency/Company Appointment and Appointment Access Programs that assist members, carriers, MGAs, and GAs in finding each other for possible appointments. 2 pages

- Gives you the information you need to create and maintain a healthy relationship with the carriers with which you do business. 3 pages

- This resource kit focuses on the importance of acquisition, protection, and retention of clients as a foundation for carriers and agents working together as a team. 2 pages

- Review of carrier ratings and how they could impact your agency’s business. 2 pages

- Offers a list of things you should do if one of your carriers has a rating change. 2 pages

- This packet provides a copy of the New Hampshire Insurance Guaranty Association Act outlining the mechanism for the payment of covered claims under certain insurance policies for the insolvency of an insurer. 6 pages

- Sample verbiage agents may personalize to notify clients that a carrier’s A.M. Best rating has been lowered. 1 page

- Outlines the company insolvency issue and in particular, an insurance producer’s duty of care in such situations. 4 pages

- A comprehensive consumer flyer outlining what clients can expect with Adirondack and Mountain Valley’s exit. 1 page

- Offers some commonly asked questions and answers regarding the ISO HO 06 48 endorsement. 1 page

- Consumer flyer on the importance of having a household inventory to support a claim. 1 page

- A consumer flyer outlining the exposures and need for a personal umbrella policy. 1 page

- A question-and-answer consumer piece that answers the most commonly asked questions about renters insurance and exposures of a tenant. 1 page

- A consumer-oriented flyer that answers questions clients may ask about insurance coverage for items while they are vacationing. 1 page

- A question-and-answer piece on how OSHA rules affect contractors. 2 pages

- A consumer flier developed to alert consumers about cell phone use. 2 pages

- Consumer-oriented flier that answers some of the commonly asked questions about certificates of insurance. 2 pages

- A question-and-answer piece that addresses some of the common commercial umbrella questions your commercial-lines clients might have. 1 page

- An easy-to-understand consumer flyer that addresses steps an insured can take in their home to reduce the chance of a theft. 1 page

- A consumer flyer outlining the exposures that a business faces when it comes to cyber security risks. 2 pages

- A question-and-answer piece that offers tips for consumers on how to lower their auto insurance premiums. 2 pages

- A consumer flier answers some of the common questions regarding insurance exposures while boating and the applicable safety laws. 1 page

- A consumer flyer that offers safety tips for trick-or-treaters. 1 page

- A small business-oriented flyer that brings out the exposures businesses face with regard to earthquake exposures that is easily copied onto your agency letterhead. 1 page

- A consumer flyer that addresses earthquake coverage options and applicable waiting periods. 1 page

- Safety issues consumers want to be aware of during the summer season. 1 page

- A consumer piece that answers commonly asked questions about flood insurance. 1 page

- An easy-to-understand consumer piece on coverages applicable when pipes freeze or other ice and snow damage occurs. 1 page

- A flyer that outlines the insurance considerations of parents who have children going to college. 1 page

- Answers to questions a high-rise resident might have to ensure their proper evacuation from a burning building. 1 page

- Answers to commonly asked questions on holiday gifts and their insurance implications. 1 page

- A comprehensive question-and-answer piece outlining the exposures when you rent your home out. 1 page

- A question-and-answer consumer flyer that addresses questions your homeowner insureds might ask. 1 page

- A comprehensive question-and-answer flyer regarding protecting your vehicle from theft. 1 page

- Tips for consumers on how they can save on their auto insurance rates. 1 page

- A consumer piece easily copied onto your agency letterhead outlining how to protect yourself from identity theft. 2 pages

- A consumer flyer addressing the insurance issues that can arise when a couple decides to separate or divorce. 2 pages

- An easy-to-understand, consumer-oriented piece that addresses the coverage exposures when someone decides to open an in-home business. 1 page

- A comprehensive question-and-answer piece that addresses the common questions about ride-hailing exposures. 1 page

- Answers to commonly asked questions regarding how to properly insure stamp collections, fine arts, and jewelry. 1 page

- An easy-to-understand consumer piece that outlines the different types of life insurance policies and how premiums are determined. 1 page

- A question-and-answer piece discussing business interruption insurance and how it applies during a catastrophe. 2 pages

- A consumer-oriented flyer addressing post-catastrophe questions your clients may ask. 2 pages

- A consumer-oriented flier designed to answer commonly asked questions after a homeowner suffers a property loss. 2 pages

- An explanation of replacement cost coverage to allow consumers to make an informed decision when purchasing homeowners coverage. 1 page

- A consumer flyer answering commonly asked questions regarding how to protect your property from storm damage and what damages are covered under homeowners policies. 1 page

- A helpful consumer flyer explaining hydraulic fracturing and coverage under a homeowners policy. 1 page

- A question-and-answer piece that outlines the warning signs of drunk drivers, information on hosting a party, and how to protect yourself from drunk drivers. 1 page

- A comprehensive question-and-answer piece that explains what prescreened insurance offers are and how they work. 1 page

- A question-and-answer piece that outlines what to expect when dealing with surplus-lines policies in New Hampshire. 2 pages

- A question-and-answer piece that answers commonly asked questions including what is a credit score, what’s a good score to get, how long the information is kept, and more. 2 pages

- A consumer flyer on what you should do if you have been involved in an accident and the appropriate information you should get to ensure a smooth claims process. 1 page

- A comprehensive consumer flyer explaining some of the tax implications of disaster-related losses. 2 pages

- A comprehensive question-and-answer piece that outlines exposures for those that volunteer their time. 2 pages

- A consumer flyer on things that should be considered before changing auto insurance carriers. 1 page

- A consumer flyer outlining some of the commonly asked questions about the current hard market. 2 pages

- Tips all drivers can use when dealing with winter weather and impaired driving conditions. 1 page

- A consumer piece that deals with woodburning stoves and other holiday season safety issues. 1 page

- A consumer flyer on the insurance exposures of teen drivers answering parent’s commonly asked questions. 1 page

- A sample client letter addressing the hard market and issues clients might be seeing.

- New Hampshire Insurance Department complaint form and filing procedures. 4 pages

- Overviews important contract aspects insurance producers should be aware of when “accepting” online agency-insurer agreements. 3 pages

- This resource kit discusses a few clauses popping up in agency agreements. 3 pages

- A checklist of items brokers should be aware of and, at a minimum, be included in any brokerage contract. 1 page

- A comprehensive FAQ on what this ban means to insurance agents. 2 pages

- This resource kit gives insight into what could be intended as nothing more than an enthusiastic declaration of dedication to help secure coverage, which could put an agency on the hook for more than it may have considered. 3 pages

- The issue of who owns a book of business goes beyond carrier-agency relationships. This resource kit discusses the different types of relationships and how to protect your ownership of a book of business. 2 pages

- A PIA National report covering agency agreements and their important aspects, including ownership of business, commissions, termination, and contingency agreements. 36 pages

- Tips on things producers should look for when reviewing company/agency agreements, such as agent’s authority, indemnification, compensation, termination, and warranties. 3 pages

- PIANH’s legal staff has drafted a sample brokerage agreement which outlines the broker’s authorities, licensing, payment of premiums, termination, hold harmless and more. 4 pages

- Offers tips on things that should be considered when developing a separation agreement, including sample verbiage. 3 pages

- This illustration of restrictive employment covenants helps clarify what a noncompete agreement must contain in order to be upheld by the courts. 3 pages

- Understanding what restrictive covernants are and the limitations that exist for both employers and employees will help you pick the agreement that is a good fit for everyone. 3 pages

- A comprehensive review of agency/company agreements and, in particular, ownership rights. 2 pages

- A compilation of frequently asked questions regarding the federal Families First Coronavirus Response Act paid medical, family, and sick leave legislation. 2 pages

- A discussion on recent court cases involving business interruption and exclusions for pandemics. 3 pages

- A compilation of insurance-related information and resources relating to the COVID-19 pandemic. 7 pages

- A comprehensive FAQ piece on the SBA loan application process. 2 pages

- A comprehensive overview of the Families First Coronavirus Response Act paid medical and family leave changes in light of COVID-19. 2 pages

- Steps to prepare for applying for a loan through the SBA Paycheck Protection Program. 2 pages

- This resource kit offers information on ways to stay in touch with your clients through electronic communications. 2 pages

- An outline of the Paid Sick Leave legislation in response to COVID-19. 1 page

- A comprehensive summary of the federal stimulus package. 1 page

- A sample letter that you can adapt for your individual agency to explain the business interruption commercial property exposure of COVID-19. 1 page

- Discussion of the differences between a businessowners policy and a commercial package policy. 3 pages

- This resource kit discusses the importance of helping your clients understand what is covered under their insurance policies and how coverage checklists can be helpful in determining your customer’s needs. 2 pages

- A comprehensive customer checklist to use when working to determine property valuations. 2 pages

- A form that allows producers to run down the various homeowners exposures and make notes when reviewing coverage with the insureds. Includes a spot for insureds to initial if they choose not to select a particular coverage. 5 pages

- A sample checklist for commercial lines that you can use when reviewing exposures with your commercial-lines clients. 2 pages

- A sample checklist that you can use when reviewing life insurance exposures with your clients. 2 pages

- A form that allows producers to run down the various personal auto exposures and make notes when reviewing coverage with insureds. It allows places for insureds to initial if they choose not to select a particular coverage. 2 pages

- A comprehensive checklist to assist insurance professionals when reviewing workers’ compensation policies with their clients. 2 pages

- This resource kit unshackles the crime policy by examining some of the employee theft coverage variations that are available through several endorsements. 5 pages

- Makes a simple distinction between the eight insuring agreements of the Commercial Crime Coverage Form in terms of the crimes covered, types of property covered, and locations where property is covered. 4 pages

- Summarizes the Insurance Services Office Inc.’s 48 changes to the BP 00 03 coverage form, 32 changes to multistate endorsements, and 11 new multistate endorsements. 3 pages

- Offers a basic knowledge of surety fundamentals that will assist agents in serving their clients. 3 pages

- Discusses how a general liability policy would respond to an active-shooter negligence claim. 3 pages

- An in-depth discussion of the differences between additional insureds and named additional insureds. 3 pages

- Discusses the questions an insurance practitioner should ask to obtain a complete analysis of coverage. 4 pages

- Discusses the coverage issues presented by bailments and how they are properly handled. 3 pages

- Outlines the legal theories that create exposures to financial loss. 3 pages

- This document offers suggestions for things agents should consider while guiding clients through the claims process. 2 pages

- It is always important to be able to advise your clients correctly. This document discusses the distinction between “blanket” and “automatic” additional insureds, a common E&O exposure. 1 page

- This resource kit discusses ways to provide coverage for boiler and machinery exposures. 4 pages

- This resource kit discusses issues likely to confront the insurability of the cannabis industry along with summaries of court decisions on the subject. 5 pages

- This resource kit explains some aspects of artificial intelligence and how it will affect the way consumers do business in the digital world. 8 pages

- This resource kit discusses what cyberliability is, how it can affect your business, and what exposures you may have. 3 pages

- Discusses the importance of keeping track of older policies and records for evidence to help respond to a present claim. 2 pages

- For a claim to be paid the claimant must be an insured under the policy and the insured must have an insurable interest, as this resource kit will explain. 3 pages

- A listing of insurance policy comparison firms who can assist you in comparing policies for your clients. 1 page

- Discusses contractual obligations and provides prudent procedures that will assist agents dealing with policy issues that arise when insureds become separated or divorced. 3 pages

- Offers a discussion on how to insure schools against student injuries, angry parents, and outside risks. 2 pages

- Reviews items that should be considered when discussing directors and officers liability exposures with your clients who volunteer for nonprofit boards of directors. 2 pages

- Addresses what to consider when converting a service risk from the garage policy. 3 pages

- Outline of ISO’s Underground Storage Tank Program that offers a self-contained policy and discussion of its features. 2 pages

- The resource kit focuses on exclusions and/or coverage restrictions that can sometimes be hidden in your insureds’ policies. 2 pages

- Provides a refresher course on the basics of some key coverages your clients may want to consider. 2 pages

- Depicts relationships that can form the basis of joint ownership and illustrates when to use the ISO Joint Ownership Coverage endorsement to provide appropriate insurance coverage. 2 pages

- In-depth analysis of living trusts—how they would affect homeowners and personal auto coverage, as well as probate procedures. 5 pages

- While many manufacturers have a continuous production schedule and relatively stable inventory levels, you should advise them of potential loss to the mark-up value of finished stock, as this kit will discuss. 4 pages

- A refresher on watercraft insurance and how to determine the best avenue for coverage for the wide range of watercraft available. 3 pages

- A discussion on what parametric disaster insurance, how it works and who is using it. 2 pages

- A discussion of coverages to have in place for protecting nonprofits and their officers, directors, and volunteers. 2 pages

- A discussion of what a reservation of rights letter means with regard to coverage, including tips on producer involvement. 3 pages

- Provides an explanation (with examples) of subrogation and how it applies to specific types of policies. 4 pages

- For the insurance novice or the more experienced practitioner who has not quite been able to conquer the coinsurance concept. 4 pages

- A discussion of how seasonal and yearly fluctuations in production can impact business income coverage and the appropriate measures to take to make the most effective use of premium. 5 pages

- Explains how automobile and homeowners policies are affected when the policyholder dies. 3 pages

- A discussion of claim denials on the late notice of claim; if and when an occurrence is reported to the carrier and what implications there are for all parties concerned. 4 pages

- A comprehensive definition of policy territories when it states the United States of America, its territories, or possessions. 4 pages

- A summary of the Volunteer Protection Act of 1997, a federal law, which limits the liability concerns for volunteers of nonprofit organizations. 2 pages

- An illustration of the “landscape” of the New York, New Jersey, Connecticut, New Hampshire, and Vermont dog-bite laws, including specific approaches taken. 3 pages

- Discussion of rules regarding the conditions that are required to be met before insurers can use insurance scores for underwriting or rating for personal-lines policies. 3 pages

- Extensive discussion on credit reports, agent responsibilities and privacy issues with insurance scoring. 9 pages

- A discussion of what carrier service centers have to offer and how they could be a good fit for your agency. 3 pages

- Summary of the six common nonstandard pools to place coverage when a standard market is not an option. 2 pages

- This resource kit provides tips on how to attract and retain good CSRs. 2 pages

- This resource kit discusses brokers being held liable for the insurance purchasing advice they provide to clients. 2 pages

- A discussion of the necessity of having an email disclaimer for E&O purposes. 2 pages

- Ideas to help successfully motivate CSRs and improve the climate of their working environment. 3 pages

- Offers information on customer service centers and how using them could be beneficial to your agency. 2 pages

- Become adept at handling difficult customer situations by using the tips and tools provided in this resource kit. 4 pages

- Attack the challenge of your customers’ time contraints by making the time spent more productive for both parties, using the three strategies discussed in this resource kit. 3 pages

- Offers a few best practices your agency can adopt to help minimize your E&O exposure. 2 pages

- This resource kit provides you with tips to help your customer service team try their hand at making sales. 2 pages

- Provides some basic strategies to use when speaking with unhappy, irate customers. 2 pages

- Stresses the importance of knowing your customers so that you can provide the best coverage possible. 2 pages

- A five-step process that will allow you to reveal needs and create value regarding the products and services you offer. 3 pages

- Some popular methods in today’s tough economy to retain good customers. 3 pages

- Teaches how important personal relationships are to creating successful businesses. 2 pages

- A sample consent form allowing you to electronically transmit policy information to your clients with their written sign-off. 1 page

- A checklist of five ways to improve customer service and win long-term repeat and referral business. 2 pages

- Covers seven tips that will increase the effectiveness of your agency call center to provide the utmost in customer service. 2 pages

- This guide discusses the importance of implementing strong authentication. 9 pages

- A discussion of the requirements of New York’s cyber security Regulation Section 500.11 with a questionnaire to assist in complying. 1 page

- Offers a discussion about cyber security challenges surrounding remote workers and offers some suggestions for keeping your data safe from ransomeware. 3 pages

- A discussion on cybersecurity clauses that are becoming more popular in agency contracts. 2 pages

- An overview of steps you can take to protect your agency from a cyber attack. 2 pages

- This resource kit offers information on the Equifax credit breach, credit freezes, and what all this could mean for policyholders. 1 page

- This resource kit offers information on Equifax, insurance coverages available to protect against data security breaches, and what consumers can do to protect themselves. 2 pages

- This resource kit outlines the requirements of NYCRR 500.13 within New York state’s cyber security regulation for all producers writing business in New York state. 2 pages

- A comprehensive review of the requirements of the New York State Department of Financial Services’ new cyber security regulation. 14 pages

- A discussion about things you and your insureds can do to protect yourselves from a cyber attack. 5 pages

- A discussion on the cyber liability policy, its sublimits and exclusions, and how understanding those requirements can help clients manage their risks for a minimal impact on their operations. 3 pages

- This document gives an overview of what multi-factor authentication is and why it is so important. 1 page

- Offers a PIA summary and the text of the National Association of Insurance Commissioners cybersecurity model law. 10 pages

- A comprehensive form that an insurance producer can have completed by a third-party to capture how the third party is protecting their data. 4 pages

- Provides seven steps to take to build an effective patch-and-vulnerability management program. 1 page

- Ransomware is a popular cybersecurity attack. This resource kit provides prevention and recovery tactics for agents to address this threat with confidence and success. 2 pages

- The NAIC Model Law and the NYDFS regulation on cybersecurity are similar in many respects, but there are some notable differences. This resource kits offers an overview of each. 2 pages

- Offers a discussion on the legal liabilities following a data breach. 3 pages

- Offers some suggestions and recommendations for a strategic approach to cybersecurity. 3 pages

- Cyber exposures have evolved over the last few years. It’s important to agents to keep clients apprised of new exposures and how to protect themselves from these types of threats. 3 pages

- Contact information for firms that provide continuing education and license renewal tracking services. 1 page

- A listing of New Hampshire Insurance Department pre-licensing courses. 2 pages

- Highlights three professional designation/certificate programs available through PIA. 1 page

- Schedule of upcoming educational courses available through PIANH including online and classroom programs. 8 pages

- This resource kit covers some of the important mistakes made during the hiring process and how to better prepare yourself beforehand to ensure employee compatibility within the agency. 3 pages

- A listing of nationwide firms that offer personality and aptitude testing for the purpose of assisting in the hiring process. 2 pages

- This helpful resource kit discusses things to look for when hiring a new producer for your agency. 4 pages

- Tools to assist you in hiring and retaining talented employees, including special worksheets for developing assessments, employee goals, strategic action plans, self evaluations, and so much more. 14 pages

- Changes that could lead your agency to a more streamlined, productive, and successful year. 2 pages

- Discusses the legal implications created by the employer-employee relationship when dealing with the screening, interviewing, and hiring process; workplace harassment; and requests for leaves of absence and accommodations. 4 pages

- Discusses the need to train existing employees on the importance of becoming more specialized in their product offerings. 5 pages

- Provides tips to help employers deal with employee discipline,and attempt to address and correct performance and conduct concerns. 3 pages

- A comprehensive comparison of the latest compensation studies outlining producer and CSR compensation levels. 10 pages

- Offers input on effective ways to monitor producers, their production, and ultimately compensation. 3 pages

- A discussion of CSR commission, production, and compensation standards to determine adequate staffing needs based on results from a national study of independent agencies. 4 pages

- This resource kit discusses developing an equitable plan to properly compensate agency owners for the specific roles they play. 2 pages

- Offers benchmark results of the Academy’s Growth and Performance Standards study to assist owners and managers in determining the proper range of salaries and/or bonuses for their employees. 5 pages

- Overview of a popular arrangement agencies are using to offer their producers a deferred commission plan to allow them to share in the fruits of their work. 2 pages

- A discussion of how a producer’s commitment to an agency can play an integral role in the agency’s success. 2 pages

- A review of key points to remember when dealing with clients to avoid the potential for E&O claims. 2 pages

- An informative piece put out by The National Underwriter Co. discussing professional liability insurance for agents and brokers. 9 pages

- A discussion of the importance of keeping well-documented records of dealings with your clients to avoid E&O situations. 2 pages

- Offers guidance on the components of good documentation and when documentation should take place. 2 pages

- Offers a discussion on some of the most common E&O claims and how to avoid them. 1 page

- This article discusses how to use social media to effectively protect yourself from errors-and-omissions issues. 2 pages

- A discussion of things that can go wrong if you sign your client’s name on an insurance document for them. 1 page

- Using this one tool can help you provide your clients with the relevant coverage options available, which can increase their financial security and your agency’s sales, while protecting your agency from E&O claims for failing to offer the correct coverage or limits. 2 pages

- This resource kit discusses the importance of comparing carrier proposals and the application to avoid an E&O claim. 1 page

- This resource kit offers a discussion on claim-reporting periods and the importance of adequate tail coverage to cover claims reported later on down the road. 1 page

- Offers some real-life commercial-lines insurance claims, and advice on what you could do to avoid similar E&O claims in your agency. 2 pages

- Using two distinct approaches, these internal auditing procedure tips will help agencies identify their specific areas of E&O concern. 2 pages

- Critical reminders for management that play a significant role in minimizing the potential for E&O claims. 2 pages

- Offers four simple steps that will not only decrease E&O exposures but help to increase agency profits. 2 pages

- This document talks about reviewing different areas of your agency where you may be able to increase your agency’s E&O loss-prevention strategies. 2 pages

- A discussion about how false promises on your website can lead to an E&O claim down the road. 2 pages

- Being a producer or account executive requires tremendous knowledge and attention to detail. This resource kit offers helpful strategies for ways to reduce your chances of an E&O claim. 2 pages

- Concerns and recommendations that agencies face when trying to meet the increased demands of customers. 7 pages

- This resource kit gives examples of AI-related lawsuits showing what kind of impact the use of AI could have in the insurance industry. 2 pages

- A discussion about the importance of educating staff on the documentation expectations of the agency to avoid an errors and omissions claim. 2 pages

- Discusses the importance of mirroring coverage when moving a policy to a different carrier and discussing the differences with your policyholders. 2 pages

- A review of an E&O situation in which some positive initiatives are pointed out along with things that can be done differently. 2 pages

- A discussion on the complexities of the E&S insurance market. 3 pages

- This document offers guidance for how to place risks in the excess-and-surplus-lines marketplace. 2 pages

- Offers tips on what to look for when placing business through a wholesaler. 4 pages

- This document offers tips on properly navigating the E&S marketplace. 3 pages

- Discusses some issues to keep in mind when placing business in the E&S market. 2 pages

- Offers an overview of the history of the NFIP and how it’s moving forward in the future. 2 pages

- Today’s climate is not only changing weather-wise, but it is also a litigious climate. Protect yourself from E&O exposure by offering flood insurance. 3 pages

- Some of the common—and not so common—questions raised about the National Flood Insurance Program. 3 pages

- This resource kit is an explanation of the NFIP’s Risk Rating 2.0 and the effects it has on agents and their clients. 2 pages

- This resource kit suggests the need for building owners to consider taking further measures to protect their facilities due to recent trends in severity and frequency of natural disasters and storms. 4 pages

- This resource kit provides information on ISO’s new Commercial Flood Insurance Program. 2 pages

- Discusses the problems providing coverage for water damage that can arise even when combining a homeowners policy and a flood insurance policy. 3 pages

- An overview of the NFIP Community Rating System and how independent agents can play an active role in getting their communities to participate. 2 pages

- An overview to help you educate your customers about the importance of flood insurance and how to better prepare your agency to handle a disaster. 2 pages

- ISO has introduced a new Personal Flood Program to serve as a standard for the private personal flood insurance market. This resource kit offers a listing of the major changes. 2 pages

- Explanation of the coverage difference between a homeowners policy and a flood policy. 3 pages

- This resource kit discusses the current National Flood Insurance Program and changes being sought through reauthorization. 2 pages

- Discusses insurance fraud, and what your agency can and must do, along with the progress being made in the industry today. 3 pages

- Overview of ISO 1994 homeowners filing, which covers ordinance and law, pollutants, loss of use, earthquake, power failure, and much more. 5 pages

- Discusses the HO-6 policy designed for condominium unit owners and what coverages are allotted. 3 pages

- A detailed discussion of coverage under the homeowners policy for the property of others and what may be considered property in the homeowners’ possession. 3 pages

- A comprehensive overview of food delivery services, the latest share-economy initiative for home delivery of food. 2 pages

- This resource kit explains all the revisions to the 2011 ISO Homeowners Program. 5 pages

- An in-depth discussion of the exposures your clients can face when having contractors work on their home. 3 pages

- A comprehensive review of the latest trend in home sharing and the applicable insurance exposures. 2 pages

- Offers some important coverage-related issues to bring to the attention of the elderly and their families. 2 pages

- A comprehensive discussion of an insured premises under an ISO homeowners policy and applicable liability coverages. 2 pages

- A helpful resource providing a brief description of the most common standard ISO 2000 homeowners endorsements. 10 pages

- A helpful resource providing a brief description of the most common standard ISO 2011 homeowners endorsements. 10 pages

- The resource kit gives you an overview of ISO’s 2022 Homeowners Program, its new forms, endorsements, and forms that will be withdrawn. 5 pages

- A comprehensive overview of the ISO "residence premises" October 2015 ISO filing. 2 pages

- This resource kit explains ISO’s new endorsements for home sharing and drones. 2 pages

- This kit offers an extensive look at the ISO Homeowners 2000 program and how it differs from previous versions. 15 pages

- Summarizes the laws that protect mortgagees from mortgagors requiring them to insure their real property for more than the replacement cost. 5 pages

- A consumer-oriented premium comparison guide for homeowners broken down by ZIP code using four different specific scenarios. 21 pages

- Addresses the issue of property owners who get financially entwined by association membership. 3 pages

- A discussion about smart technology, and how it can be helpful to agents and policyholders alike. 2 pages

- A sample letter advising your homeowners policyholders of the need to notify their carriers when they have a change in risk. 1 page

- A comprehensive discussion of the exposures a homeowner might have when their sump pump fails. 2 pages

- Explains ISO’s Home Business Insurance Coverage program designed for the home-based entrepreneur and their unique coverage needs. 3 pages

- A quick reference to each of the Insurance Services Office Inc. homeowners forms and the perils covered. 2 pages

- Overviews the exposures and appropriate coverages for homeowners when having businesses within the home. 8 pages

- Quick tips for your homeowners clients who are considering hiring an outside contractor to do repairs on their home. 2 pages

- Compares the ISO Homeowners 2 form with the ISO Homeowners 3 form and exposures that might not be covered under the “named” perils policy vs. the “open” perils policy. 3 pages

- A comprehensive FAQ on the ISO Residence Premises endorsement and how it will impact your insureds. 2 pages

- This resource kit discusses the many approaches for securing a property limit. 2 pages

- This resource kit discusses issues that can be uncovered during a home inspection. 2 pages

- An in-depth discussion of age discrimination and EPLI, a review of some cases, their outcomes, and the importance of EPLI coverage. 3 pages

- Sample agency procedure manual that can be used as a starting point to individualize one for your particular agency’s needs. 31 pages

- This resource kit offers a brief overview and general description of the provisions of the FLSA relevant to agency owners and managers. 3 pages

- The resource kit discusses the protections afforded to pregnant employees in the workplace on both the state and federal levels. 3 pages

- Employment litigation is steadily on the rise. This kit discusses what should be addressed in an employee handbook and how it can aid in the employer’s defense. 2 pages

- Discusses protections afforded to employees in uniform under the Uniformed Services Employment and Re-employment Rights Act. 2 pages

- A review of the latest "Ban the Box" movement regarding inquiring about criminal convictions. 3 pages

- What you can do to recruit and retain a new brand of top insurance professionals. 3 pages

- A chart of employment-related laws and when they would apply by the number of employees you have. 1 page

- A discussion of the Americans with Disabilities Act and how that, along with state-specific laws, must be considered when hiring employees for the agency. 4 pages

- Agency obligations in regards to proper employment practices. 2 pages.

- This resource kit will give employers an idea of the legal issues to consider when they decide it may be time to terminate an employee. 3 pages

- A discussion on recent trends in human relations law that will impact employers big and small. 3 pages

- A comprehensive review of New Hampshire’s paid-family leave rules. 2 pages

- This resource kit offers strategies to help both managers and employees give and get value from the performance review process. 2 pages

- A boilerplate employment application that you can use to develop your own agency-specific version. 2 pages

- A sample employee letter to be used on your agency letterhead to confirm employment termination. 1 page

- A discussion of the requirements of the Americans with Disabilities Act and its impact on employers. 3 pages

- This resource kit offers a discussion on a question many agents ask: how do we properly insure the risk of ADA lawsuits in an everchanging landscape? 3 pages

- This resource kit gives an overview of the new FLSA regulation regarding employee classification and overtime rules. 2 pages

- This resource kit discusses what prospective hires are really looking for in the workplace. 3 pages

- This resource kit discusses the who, what, and what ifs surrounding paid sick time off for employees. 3 pages

- This resource kit offers a synopsis of some different processes and observations agencies have used and have had success with for producer development. 6 pages

- Offers a brief description of the seven classic styles of behavior and provides tips to help manage your vulnerability to each. 3 pages

- This informative guide was developed by the U.S. Department of Labor to help answer questions on employment laws and make the regulations easier to understand. 6 pages

- A comprehensive question-and-answer piece that outlines some of the intricacies of the U.S. Department of Labor overtime regulation. 5 pages

- This resource kit talks about the importance of knowing your agency’s needs and placing the right employees in positions to help your agency grow. 2 pages

- This resource kit addresses issues employers need to be aware of when implementing remote/hybrid schedules in their offices. 4 pages

- Potential pitfalls you should consider before deciding to check an applicant’s social-media profile. 3 pages

- Offers a discussion on how an employer reduce its risk of wage-and-hour violations. 4 pages

- A comprehensive FAQ regarding who gets Paid Sick Leave benefits. 3 pages

- Provides agencies with insight on what constitutes workplace harassment, how it can be prevented, and how to respond to incidents that arise in the workplace. 3 pages

- An outline of the coverage provided by ISO’s Identity Fraud Expense Coverage endorsement. 1 page

- A resource kit to help agents explain the basics of insurance contracts to their insureds. 2 pages

- An independent agent’s perspective on co-op advertising and how it can play a part in your agency marketing efforts. 3 pages

- This resource kit talks about the importance of explaining what could happen when they venture out to other carriers without your guidance. 2 pages

- A step-by-step guide to making the most out of your marketing dollars with co-op advertisement. 2 pages

- A summary of the New Jersey Home Improvement and Home Elevation Contractor Licensing Act, which requires certain minimum insurance requirements for home-elevation contractors. 1 page

- A helpful discussion with a few ideas on how to get serious and aggressive about selling personal-lines insurance to beat the competition. 2 pages

- A listing of firms that offer fire restoration and cleaning services after a loss. 6 pages

- This document offers helpful points to consider when navigating a carrier withdrawal. 3 pages

- An overview of what captive insurance companies are, why they were established, and how they work. 2 pages

- This resource kit offers suggestions for the best practices for handling client requests to reduce or remove coverages. 2 pages

- Liability for loss can be passed on to the shipper or purchaser depending on how the goods are shipped and how the sales contract reads. 4 pages

- A discussion of ISO’s 1999 Personal Inland Marine Program filing with emphasis on agreed value. 3 pages

- An overview of the Insurance Services Offices Inc.’s Personal Inland Marine Program rules and a review of the coverage forms. 6 pages

- Packet of information on the lead paint hazard required notification, commonly asked questions, and answers on lead issues, as well as a consumer brochure for your use. 29 pages

- A discussion about the importance of following the law when it comes to e-delivery of insurance documents. 3 pages

- A bulletin outlining the requirements for insurance carriers’ use of artificial intelligence. 11 pages

- An overview of the federal Corporate Transparency Act requirements. 2 pages

- Offers information on the background of patents and why they are costly to insure. 2 pages

- A brief overview of who is affected by these rules and what precautions must be taken to comply. 2 pages

- An overview of the ABC test and control for New Hampshire on determining employees vs. independent contractors. 3 pages

- Provides specific advice about individual legal, business, or other questions relating to do-not-call rules. 13 pages

- A comprehensive summary of the federal do-not-fax law so you can act in accordance with this rule. 3 pages

- This resource kit discusses how an agent must interact with their client to avoid breaching his/her duty of care. 2 pages

- Comprehensive review of life-settlement arrangements and how they can affect your insureds. 9 pages

- A model developed by the NAIC regarding pet insurance. 2 pages

- Overview of the federal legislative issues papers that support the independent agency system and the consumer they protect. 10 pages

- The resource kit offers guidance from the New Jersey Department of Banking and Insurance regarding underwriting and pricing issues. 5 pages

- A review of different states’ rules with regard to online marketing or advertising. 2 pages

- A comprehensive review of the hurricane deductible rules for Connecticut, New Hampshire, New Jersey, New York, Vermont, and other neighboring states. 2 pages

- An in-depth look at the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 and how it affects the insurance industry when using email solicitation. 6 pages

- A recap of issues addressed in the recent legislative session and of particular interest to PIANH members. 2 pages

- A comprehensive look at PIANH’s major legislative priorities for the 2023 legislative session. 2 pages

- This resource kit discusses what can happen when a claim is reported late to a carrier on a claims-made policy. 2 pages

- This resource kit discusses the issues surrounding price optimization and how some states are dealing with it. 2 pages

- Outlines requirements in different states with regard to notifying the state insurance department when a producer is involved in an administrative action. 2 pages

- A discussion of how to protect your agency with copyrights and trademarks. 2 pages

- A question-and-answer resource explaining the protection afforded by the Federal Deposit Insurance Corp. for premium accounts. 2 pages

- Some of the most commonly asked questions about a producer’s requirement to comply with the Red Flags Rule. 2 pages

- Sample fax consent form for agencies to use in getting their clients’ permission to fax to comply with the do-not-fax rule effective July 1, 2005. 1 page

- A sample notice to provide real-estate lenders/closing offices regarding binders prior to closing dates. 3 pages

- An overview of the Consolidated Appropriations Act of 2021 requiring brokers and consultants to group health plans to disclose their compensation if they expect to receive $1,000 or more in direct or indirect compensation for providing their services. 3 pages

- This resource kit gives you the background and a firm understanding of state anti-rebating laws and how to apply them in a business context. 3 pages

- This resource kit provides information on rules and regulations in place for the use of drones for agencies and underwriting purposes. 2 pages

- Discusses what is considered to be unfair claims settlement practices by insurers according to Insurance Law. 1 page

- Discusses the Insurance Law that defines trade practices in the insurance business which constitute unfair methods of competition or unfair acts or practices. 5 pages

- This resource kit outlines the requirements of the Violent Crime Control and Law Enforcement Act of 1994; and discusses the issue of agent background checks, as well as information on carriers requesting Social Security numbers. 5 pages

- A discussion about bad faith during the claims process. 2 pages

- A go-to-guide for obtaining and renewing a nonresident individual or business entity license in Massachusetts. 4 pages

- A NAIC standard list of activities which do not require a license, provided by the New Hampshire Insurance Department. 1 page

- Discussion of the different types of business entities and how to go about getting them licensed in Connecticut, New Hampshire, New Jersey, Vermont, and New York. 9 pages

- A comprehensive review of Florida’s statutes and regulations relating to resident and nonresident licensing. 15 pages

- A state-by-state review of the multistate licensing rules when it comes to policies with only part of a risk in another state and what each state may require in the way of producer licensing. 5 pages

- Contact information for firms that provide licensing services in multiple states. 2 pages

- A comprehensive discussion of the New Hampshire producer licensing rules. 2 pages

- A comprehensive look at the National Insurance Producer Registry and related information. 3 pages

- Requirements producers should be aware of when registering a business entity in another state. 3 pages

- A comprehensive FAQ on the development of National Association of Registered Agents and Brokers and what it means to independent insurance agents. 3 pages

- An in-depth guide that outlines the steps to help consumers make an informed decision when purchasing Medicare Supplemental Insurance. 52 pages

- A comprehensive booklet explaining an individual’s rights under the Consolidated Omnibus Budget Reconciliation Act for continuing health benefits. 19 pages

- A comprehensive overview of employers’ obligations under the federal Family Medical Leave Act. 2 pages

- A sample letter to share with your customers purchasing coverage through the health exchange marketplace. 1 page

- An overview of how Connecticut, New Hampshire, New Jersey, Vermont, and New York are addressing the PACE Act’s definition of small employer groups. 2 pages

- A compilation of questions and answers to help agents understand how they will be affected by health-care exchanges. 5 pages

- Comprehensive talking points for agents to use when discussing increasing premiums with their customers

- A discussion about understanding and being able to explain the reasons why a policyholder with no significant claims history is experiencing a 20% rate increase in these tough economic times. 2 pages

- Brochure explaining PIA’s MarketBase™ Program, an exclusive members-only benefit, that assists with finding markets for the occasional hard-to-place risk. 2 pages

- Explanation of how the Insurance Services Office Inc. endorsements impact mold coverage in the various lines of insurance. 4 pages

- Simple strategies you can use to build your customer base without spending a lot of money. 4 pages

- Provides a copy of New Hampshire Insurance Law Part 1303 outlining fiduciary obligations of agents and brokers. 4 pages

- A list of premium-finance companies, which offer services in Connecticut, New Hampshire, New Jersey, Vermont, and New York. 6 pages

- Ideas to help reduce or eliminate wasting time and money that currently exists in the everyday processes and procedures of agencies. 3 pages

- A compilation of firms which offer MVR services, including their geographical limitations, turnaround time, and cost. 4 pages

- Important legal considerations you should be aware of when sharing motor vehicle reports with clients. 11 pages

- A comprehensive overview of revisions made in the 1994 ISO Personal Auto policy including off-road vehicles, temporary substitutes, electronic equipment, and much more. 2 pages

- Overviews 19 changes made to the ISO Personal Auto policy with an in-depth explanation of each. 6 pages

- Offers an overview of the changes made to ISO’s PP 00 01 policy form. 2 pages

- This discussion of denial of coverage for a furnished auto provides two argument scenarios for the ISO policy’s B.2 and B.3 exclusions. 2 pages

- Discusses the substantive revisions made to the ISO Personal Auto Policy (PP 00 01 01 05). 3 pages

- An in-depth resource kit on the purpose and application of the Named Nonowner Coverage endorsement. 4 pages

- A consumer piece discussing personal auto insurance underwriting and rating, factors affecting premium, property damage coverage, filing a claim and more. 24 pages

- A detailed insurance premium comparison of personal auto coverage costs in New Hampshire shown by ZIP code and territory. 11 pages

- From telematics to autonomous vehicles and ride hailing, this resource kit discusses how much the auto insurance market is evolving. 3 pages

- An in-depth discussion of the proper use of the Extended Nonowned Coverage—Vehicles Furnished Or Available For Regular Use endorsement. 3 pages

- This resource kit offers a sample customer letter regarding using your personal vehicle as a Lyft or Uber driver. 1 page

- A sample letter advising your auto policyholders of the need to notify their carriers when they have a change in risk. 1 page

- This document discusses issues surrounding undisclosed operators as it relates to personal auto policies. 3 pages

- An in-depth discussion of personal umbrella policies and their unique aspects. 3 pages