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 Table of contents:
ACORD formsAgency managementAgency perpetuationAgency sales and acquisitionsAgency valuationAssociation informationAutoAutomation/technology issuesBanksCancellation/nonrenewal issuesCertificates of insuranceCommercial autoCommercial liabilityCommercial propertyCommission and disclosureCompany appointmentsCompany insolvency/rehabilitationConsumer contentContracts and agreementsCoverage checklistsCoverage issuesCredit reportsCustomer serviceCybersecurityEducationEmployee staffingEmployee trainingEmployee/employer compensationErrors and omissionsESOPsExcess and surplus linesFloodFraudHomeowners/dwellingHuman resource issuesI.D. cardsIdentity theftIndependent agent marketingIndustry-related issuesInland marineLead informationLegislative/regulatory issuesLicensingLife/healthMarketsMold issuesMoney managementMotor vehicle reportsPersonal autoPersonal umbrellaPrivacy issuesRecord retentionRegional informationReinsuranceRide hailingRisk managementRisk retention groupsSales managementTaxesTerrorism issuesTrailer coveragesWindstorm catastropheWorkers’ compensation
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ACORD forms
QS90678 - ACORD certificates frequently asked questions
- A comprehensive review of ACORD’s certificates of insurance forms, along with answers to commonly asked questions. 4 pages
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Agency management
QS90126 - Agency diversification—working with financial planners
- Overviews the benefits of financial planners and what to look for in choosing one to work with. 2 pages
QS90218 - Agent/broker of record changes
- Outlines the proper use of the ACORD 35 and 36 forms when a producer and insured dissolve their business relationship. 3 pages
QS90548 - An entrepreneurship to a professionally managed firm
- A four-part series that discusses the journey from a small business into a larger organization. 9 pages
QS90752 - Are your employees doing busy work or productive work?
- This resource kit discusses tasks you can give your employees to promote productive work which could generate new business for your agency. 2 pages
QS90787 - Binding coverage requires that agents follow established procedures
- This resource kit offers guidance on proper procedures when binding insurance coverage. 2 pages
QS90925 - Bracing your team for bad weather—shelter your employees and business with a well-thought-out inclement-weather plan
- Overviews the importance of and what to consider when developing your agency inclement-weather plan. 3 pages
QS90395 - Choosing between an S corporation and an LLC
- A comprehensive review of the difference between these two types of corporation formations to assist you in making this important choice. 3 pages
QS90947 - Disaster preparedness—what employees need to know
- Offers seven strategies to help protect your employees and help you service your clients during a disaster. 2 pages
QS90768 - Distinguishing yourself from the competition—be a consultant, not a commodity
- Offers strategies that could help you set your agency apart from the competition. 3 pages
QS90618 - Effectively wearing the three hats—how agency owners can thrive as CEO, sales manager and producer
- This resource kit outlines how agency owners can thrive as a CEO, sales manager and producer by spending 80 percent of their time on jobs that are going to bring the most return to the agency. 3 pages
QS90709 - Five reasons your office needs flexibility in today’s marketplace—Cloud computing puts technology in its place, freeing independent insurance agents to focus on business growth
- This resource kit discusses how cloud computing can simplify IT demands for agents allowing more time to focus on business growth. 4 pages
QS90573 - Four ways to grow your agency—basic strategies to carry you forward
- Discusses four key ways to grow your agency by winning new customers, inspiring customer loyalty, increasing agency revenues and improving your agency processes. 4 pages
QS90690 - Gaining professionalism through best practices guidelines
- Offers guidance on how your agency can instill professionalism within the agency when written procedures are followed by all agency staff. 4 pages
QS90223 - Get your staff working together—plan and hold productive meetings
- Meeting planning tips offered on who needs to be involved, when a meeting is truly needed, importance of an agenda and how to increase staff participation. 2 pages
QS90922 - How to break up with a client in under 200 words
- A discussion of terminating a relationship with a client, including a sample letter. 2 pages
QS90766 - Importance of New Year’s resolutions for agency owners
- Discusses three key items your agency should consider for starting off the new year on the right foot. 2 pages
QS90912 - Insurance agency moving checklist—planning before, during and after
- This resource kit offers a handy guide along with helpful checklists to help make your agency’s move a smooth process. 6 pages
QS90760 - Interns: to pay or not to pay
- This resource kit discusses the facts and circumstances surrounding internships and will assist you in determining whether an intern is a paid employee. 3 pages
QS90435 - Keep control of your agency
- Helpful tips to keep agency principals in control of the issues that arise in everyday agency life. 2 pages
QS90790 - Managing the dynamics between your sales and service teams
- Sales and service employees are different from one another. This resource kit gives you knowledge to know the difference between the two and offers tips on getting them to work together as a team. 2 pages
QS90726 - Planning for the incapacity of a key employee
- This resource kit discusses how to plan for the sudden incapacity or death of a key employee. 2 pages
QS90657 - Putting a priority on your time
- This resource document gives you helpful tips on how to prioritize and manage your time effectively. 2 pages
QS90721 - Recharge your leadership mojo—eight ways to reignite your passion so you can reignite your agency
- This resource kit discusses ways to transform your agency and create a healthy employer/employee dynamic to help move your agency in the right direction. 3 pages
QS90778 - The ‘other’ BI
- Offers opportunities for agency owners to mine the data they have within their agencies to plan for the future based on where they have been in the past. 2 pages
QS90278 - The 10 commandments of workplace motivation
- Explains ways to increase motivation within the workplace and the importance of it being everyone’s job within the agency to keep themselves motivated. 2 pages
QS90604 - The big questions for agency owners
- Answering and acting on these important questions can help you enhance your agency’s overall performance. 4 pages
QS90487 - The language barrier: meeting the requirements of insureds who are not proficient in the English language
- Provides a number of court cases to help illustrate the complexity of the agent’s/broker’s responsibility to ensure their insureds understand their policy coverages when there is a language barrier. 4 pages
QS90405 - The seven information management questions every organization should ask (08/23/19)
- Disorganization creates inefficiency. To help increase agency efficiency, this resource kit covers the four essential questions regarding agency business information. 3 pages
QS90758 - Underwriting: A collaboration toward profitability
- An in-depth review of how front-line underwriting can increase agency profits. 2 pages
QS90953 - Update your disaster plan
- This resource kit offers three drills you can put into place to ensure your disaster plan is up-to-date. 2 pages
QS90159 - What can you do when a client files bankruptcy?
- An in-depth look at the steps an agency can take in a client bankruptcy situation along with a glossary of commonly used terms. 3 pages
QS90185 - Your site planning—how your office set up is more important than it seems
- This document walks you through the importance of office layout in customer service and common areas that should be considered in how your agency is set up. 4 pages
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Agency perpetuation
QS90817 - A smart perpetuation plan
- This resource kit discusses different options you can use when developing your agency perpetuation plan. 4 pages
QS90884 - And, make sure it’s a good plan—prepare your agency for a successful transition (08/30/19)
- This resource kit discusses the importance of sound business planning for the near-term and the long-term. 3 pages
QS90741 - Avoid the pitfalls of family business
- This resource kit offers suggestions on how to avoid the pitfalls of employing family members. 2 pages.
QS90887 - Bring youth into your agency
- This resource kit discusses how to bring young employees into the agency setting and ensuring their success. 1 page
QS90749 - Death in an agency
- This resource kit discusses things an agency owner should have in place to ease transitions for estates and partners in the event of an untimely death of an agency principal. 2 pages
QS90754 - Everything’s relative—do your children have the right stuff?
- This resource kit discusses things to be considered when deciding whether to perpetuate your agency to children or relatives. 4 pages
QS90027 - Family limited partnerships offer estate opportunities for agency owners (08/28/19)
- Discusses a strategic opportunity for agency owners that helps generate future estate tax savings. 3 pages
QS90540 - From generation to generation—perpetuation planning for the family agency
- An overview of the succession planning process, which includes a perpetuation planning checklist for agency owners. 5 pages
QS90976 - Funding a deal—it’s important to make sure financing is in place before approaching a potential acquisition target
- A discussion on why it is important to take time to consider your funding strategy up front when embarking on a strategic acquisition program. 2 pages
QS90934 - Get your ducks in a row—10 mistakes owners make when selling an agency
- Selling your agency is a big decision. This document lists the most common things agents don’t do but should to be prepared. 2 pages
QS90838 - Is your agency at risk? Vulnerability, operating profitability and perpetuation are the great concerns
- This resource kit discusses areas of concern for agents when it comes to agency vulnerability, operating profitability and perpetuation. 2 pages
QS90845 - Plan on it! Develop your exit strategy sooner rather than later
- Key tips on how to plan well in advance of your anticipated agency exit to ensure your personal and business goals have been met. 2 pages
QS90041 - Planning for agency perpetuation (09/20/19)
- Family businesses can gain insight into the importance of perpetuation planning and the consequences of neglecting to plan ahead. 4 pages
QS90913 - Reach the next generation—take advantage of the opportunities
- This resource kit offers strategies for identifying future clients and making changes in marketing and hiring to stay relevant in the future insurance marketplace. 2 pages
QS90590 - Ten rules for family-run businesses
- Ten fool-proof rules to follow for a well-run family business. 2 pages
QS90550 - Ten steps to an internal perpetuation game plan
- Provides helpful steps to consider when determining if an internal agency perpetuation plan is right for your agency. 4 pages
QS90908 - The millennial falcon
- This resource kit discusses pitfalls to avoid while trying to attract young and diverse individuals into the insurance industry. 2 pages
QS90780 - Transition planning: don’t ‘wait and see’—the future is closer than you think
- This resource kit discusses the importance of developing a timeframe and plan for perpetuation to ensure the greatest return when you turn over ownership. 3 pages
QS90539 - Who will take ownership
- A discussion on why agencies should have a perpetuation plan including some important steps to consider when creating such a plan. 2 pages
QS90783 - Your agency’s strategic business plan—‘by failing to prepare, you are preparing to fail’
- This document discusses the importance of having a strategic business plan for your agency and key topics to be included when developing your agency’s plan. 4 pages
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Agency sales and acquisitions
QS90037 - Agency acquisitions—things you should consider (09/20/19)
- Outlines questions you should ask yourself if you are looking to acquire another agency. 2 pages
QS90794 - Beauty is in the eye of the buyer—agency sellers should rely on the current seller’s market for a great price
- Discusses the most common mistakes when selling an agency and what buyers are seeking to provide the greatest interest and highest prices in a seller’s market. 3 pages
QS90093 - Buy-sell agreements make everyone a winner (08/28/19)
- Offers common items that should definitely be included in the development of a buy/sell agreement. 3 pages
QS90166 - Can you afford to acquire an agency?
- Addresses questions a potential agency buyer would want to answer to be sure they are financially able to make the purchase. 2 pages
QS90825 - Cluster tips
- Key points to consider when working with a cluster contract between individual agencies or groups of agencies. 2 pages
QS90837 - Don’t let finances stand between you and an agency ownership dream—potential owners have an array of choices.
- This resource kit offers tips to help you in your decision to become an agency owner. 2 pages
QS90923 - Financially preparing your agency for sale
- This resource kit offers key steps to consider when preparing to sell your agency. 2 pages
QS90228 - Merger counseling—there’s more to it than a simple ’I do’
- Addresses cultural shock issues that may affect employees and the agency in general when two agencies make the decision to merge. 4 pages
QS90622 - So, you’ve decided to sell your agency
- Overviews specific details you should consider when looking to sell an agency and how to make the transition more efficient. 3 pages
QS90099 - Tips for opening your own agency—where to begin
- Offers insight into items you should consider when opening an insurance agency and helpful resources to get you on the right path. 3 pages
QS90237 - Use an arbitration clause in your agency purchase agreement (10/03/19)
- In-depth discussion of arbitration clauses and their importance in today’s agency purchase and sales agreements. 2 pages
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Agency valuation
QS90987 - A great defense-plan now to maximize your agency’s value
- A handy resource kit offering key information, along with strategies for how to keep your data, and your agency, safe from cyber attacks. 3 pages
QS90755 - Critical factors affecting agency value
- This resource kit reviews the 10 most important factors that affect agency value, according to a survey of over 200 insurance agency principals. 6 pages
QS90067 - Determining agency value—part 1 (09/20/19)
- First in a series giving you a more in-depth overview of asset-based, market-based and income-based approaches to valuation. 3 pages
QS90068 - Determining agency value—part 2 (09/06/19)
- Second in a series giving you a more in-depth overview of asset-based, market-based and income-based approaches to valuation. 3 pages
QS90069 - Determining agency value—part 3 (09/06/19)
- Third in a series offering you a review of the basic steps used to value an agency using the income approach and, more specifically, the direct capitalization of earnings method. 2 pages
QS90070 - Determining agency value—part 4 (09/06/19)
- Fourth in a series covering agency valuation and determining the cost of capital. 3 pages
QS90071 - Determining agency value—part 5 (09/16/19)
- Fifth in a series that applies the direct capitalization method to a hypothetical agency for easy understanding. 6 pages
QS90072 - Determining agency value—part 6 (09/16/19)
- Last in a series discussing the determination of tangible net-worth value and the final conclusion of fair market value. 5 pages
QS90039 - How NOT to value an agency (09/06/19)
- A discussion of the percentage-times-revenue valuation approach and how, many times, it is not the appropriate way to value an agency. 3 pages
QS90735 - How to determine the value of your agency—agency worth can be calculated through different models (08/21/19)
- This resource kit discusses different types of values that can play a role when determining your agency’s value. 3 pages
QS90992 - I’m outta here—plan now to maximize your agency’s value
- This resource kit discusses key issues to consider when planning to transition/exit out of the agency. 2 pages
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Association information
QS90918 - 2018 National Underwriter/Professional Insurance Agents Independent Agent Survey
- The National Underwriter teams with Professional Insurance Agents and Flaspohler for a research project revealing everything you need to know about producers’ pain points, profit plans and how they really regard P&C carriers. 12 pages
QS90113 - Antitrust: what PIA can and can’t do
- PIA’s legal staff provides insight into the antitrust laws, and a discussion of what PIA can and can’t do in certain situations. 3 pages
QS90384 - Not receiving email from PIA? Best practices to get the most out of your inbox
- Tips you can use to get the information you need from PIA. 2 pages
QS90054 - PIA’s Circle of Consultants
- Brochure that overviews PIA’s Circle of Consultants program and how you can access a consultant for your particular agency needs. 2 pages
QS90449 - PIA’s Industry Resource Center
- A brochure outlining the valuable services available through PIA’s member-exclusive Industry Resource Center. 2 pages
QS90171 - Professional Insurance Agent camera-ready logos
- PIA logos available to members when creating print or web-based publications. 1 page
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QS90046 - Insurance losses by make and model and top 10 most stolen vehicles by state and make
- Information on several different vehicles with their recent injury, collision and theft losses along with the most common vehicles stolen. 19 pages
QS90087 - Is a drive-other-car exposure lurking in your files?
- Discusses coverage needs of a business auto policyholder requiring protection for personal exposure of principals or employees; and then that of personal auto insureds with a business exposure. 3 pages
QS90081 - Shopping for a safer car
- Overviews the common safety items to consider when looking to purchase a vehicle. 5 pages
QS90279 - Stated amount coverage
- An in-depth discussion of stated-amount coverage and agreed-amount coverage and how they impact personal and commercial auto policies. 3 pages
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Automation/technology issues
QS90901 - 10 tips to support new CSR success
- This resource kit offers helpful tips for introducing a new CSR into your agency. 1 page
QS90545 - An agency guide to premium-comparison systems—third edition
- A comprehensive resource that helps producers understand key workflow and technology issues surrounding multiple-company comparative rating for those who are looking to boost agency profitability and customer service. 93 pages
QS90960 - An open letter to our carriers from the National Association of Professional Insurance Agents
- An open letter from PIA National regarding PIA’s "Buy Button." 3 pages
QS90831 - Automate social-media marketing
- This resource kit outlines automating social-media marketing and provides some tips for getting started. 3 pages
QS90697 - Become a paperless producer—what to look for in a tablet
- This resource kit talks about different ways producers can utilize tablet devices to interact with clients and prospective clients. 3 pages
QS90764 - Cloud computing vendors (09/16/19)
- A listing of vendors that offer cloud computing services. 2 pages
QS90898 - Consumers are mobile. Are you meeting them there?
- This resource kit covers the importance of agencies becoming mobile and discusses different functions your clients are seeking in your agency’s mobile app. 5 pages
QS90178 - Copyrights, disclosures and disclaimers
- Provides sample verbiage for disclosures and disclaimers that may be included on an insurance producer’s website. 2 pages
QS90456 - CRM technology—competitive edge for agencies
- Discusses how customer relationship management technology can help agencies improve profitability, reduce costs and increase sales by targeting the right customers with the right products. 3 pages
QS90649 - Developing social media policies for your agency
- Helps create a strategy and agency policies for bringing social media into your agency. 4 pages
QS90541 - Do you have a procedure for handling emails from your clients?
- Discusses the need to have a plan in place that your staff can follow for handling incoming/outgoing emails. 2 pages
QS90940 - Do you need an upgrade?
- This resource kit talks about the importance of installing software updates when you receive them. These updates help prevent your computer from being vulnerable to attacks from outside sources and ensures the system is running to the best of its ability. 1 page
QS90870 - Embracing technology with the instant satisfaction generation
- This resource kit discusses how investing in technology can increase an agency’s efficiency level. 2 pages
QS90905 - Everything you need to know about the New York State Department of Financial Services’ cyber security requirements for financial services companies—23 NYCRR 500
- A comprehensive review of the requirements of the New York State Department of Financial Services’ new cyber security regulation. 14 pages
QS90743 - Five steps to choosing an agency management system—how to pick the right AMS for your agency
- Strategies agents can use when deciding which agency management system is the right fit for their agency. 3 pages
QS90682 - Going digital: it’s not the ’why’ that’s important, it’s the ’how’
- Discusses the demand for mobile-based services in the insurance industry. 2 pages
QS90911 - Hackers are finding ways to exploit the IoT—recent DDoS attacks alarm consumers to secure connected devices
- An informative document explaining the risks and ways to increase security to consumer devices connected to the web, which may be exploited by hackers and ultimately used in DDoS attacks. 3 pages
QS90672 - How you can grow your business with QR codes
- A summary of what quick response codes are, their history, how they are used and how to take advantage of this new technology. 5 pages
QS90857 - I have issues ...
- This resource kit is a discussion on the topic of online purchasing and binding of insurance policies. 2 pages
QS90936 - Insurance in the agency of technology and AI
- This resource kit discusses how advanced and artificial intelligence is becoming more prominent in the insurance world. 2 pages
QS90208 - Internet insurance sales: opportunity or potential liability?
- PIA’s E&O counsel offers useful information for the insurance agent or broker seeking some measure of safety in the untested internet insurance sales market. 3 pages
QS90945 - Is your agency’s website accessible to the blind?
- Courts consider websites to be “places of public accommodation,” which makes them accountable to the ADA. Is your website accessible? 2 pages
QS90955 - It’s time for a button … the Buy Button
- This resource kit offers information on PIA’s Buy Button initiative. 1 page
QS90336 - Just image-n
- Discusses how document imaging can be used to its fullest potential in easing agency workloads, improving client service and assisting with marketing efforts. 3 pages
QS90823 - Maximizing mobile: from good idea to must do
- This resource kit discusses the benefits of having a mobile app available for your clients. 2 pages
QS90579 - Multi-company (comparative) rating: an optimal workflow
- This report focuses on a workflow designed to incorporate third-party reports into the rating process and recommendations for the next steps to take. 12 pages
QS90648 - PIA members embracing the internet and social media—making it their own
- How some PIA members are utilizing today’s social media outlets to market their businesses. 6 pages
QS90496 - Productive agency visits by insurance carrier field representatives
- An ACORD-User Group Information Exchange guide to assist agency principals, agency staff and insurers to work together toward common goals, increasing efficiency and technology workflows. 21 pages
QS90641 - Q&A with Steve Anderson: agency websites
- The first in a series of talks with PIA technology consultant Steve Anderson on how to create a successful agency website and how to install and use WordPress as your website content management system. 2 pages
QS90906 - Ransomware: coming to a mobile device near you
- A review of the malware that denies users access to their own mobile device along with steps on how to protect your agency’s devices. 2 pages
QS90605 - SEO: not just for the techies—how your agency can use search-engine optimization in its business plan (09/06/19)
- Discusses the different aspects of search engines and how they can be put to use for your agency. 3 pages
QS90644 - Social media and surplus lines
- A discussion of laws and best practices relating to advertising surplus-lines insurance specifically with the use of social media. 3 pages
QS90980 - Social-media advertising Bachelor style
- A sampling of the advertising rules agencies should be aware of when creating social-media marketing. 2 pages
QS90712 - Social-media guidelines: just like any other aspect of your operation, clearly defined procedures are critical to a social-media presence
- Tips on how to set up a social media policy for your agency and things you should consider. 3 pages
QS90684 - Technology today, sales tomorrow
- This resource kit discusses the importance of agencies using today’s technology in order to compete with tech-savvy agencies. 3 pages
QS90798 - Technology use in your agency
- Addresses the use of agency technology by customer service representatives. 2 pages
QS90560 - Technology-related terms
- A comprehensive list of technology-related terms and their applicable definitions. 15 pages
QS90916 - The Buy Button, or better yet the ‘Bind Button’ (09/28/19)
- This resource kit talks about the Buy Button and how it can assist agents in streamlining their sales operations. 1 page
QS90607 - The changing insurance consumer—technologies to help you compete
- Discusses the many new technologies available to agents to help them compete for business. 5 pages
QS90212 - The Electronic Signatures Act requirements
- Provides an overview of the Electronic Signatures Act, which gives electronic contracts the same legal status as written agreements. 4 pages
QS90991 - Time for a new agency management system?
- Offers key things to consider when deciding if your agency needs a new management system and how to be organized during the selection process. 3 pages
QS90723 - Use technology to help run your business more efficiently
- A review of technology-related tools, such as Zillow, that assist in agency workflow efficiency. 4 pages
QS90339 - Using CD-based tools can raise revenues
- Discusses a CD-based tool that assists agencies in offering a “sales” business card on a CD disk to prospective insureds and existing clients. 3 pages
QS90645 - Using social media: proper planning and execution is the key to making it work
- Proper pre-planning tips for getting into the social-media marketplace to protect your agency. 2 pages
QS90549 - Using video for sales and service
- Illustrates how to take advantage of video technology as a communications tool for clients, prospects and staff. 3 pages
QS90893 - Your agency needs a little push—take advantage of marketing micro-moments with the power of push notifications
- This resource kit talks about using push notifications for marketing and how they are among the fastest ways to get a message in front of your audience. 2 pages
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QS90821 - Using electronic signatures could save billions
- This resource kit illustrates different ways electronic signatures can improve workflow in your agency and offers solutions available for e-signatures. 4 pages
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Cancellation/nonrenewal issues
QS90290 - Cancellation notice change in procedures—sample letter
- A sample client letter for when an agency decides they no longer want to send or call policyholders reminding them of policy cancellations, when it has previously been a practice of the agency to do so. 1 page
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Certificates of insurance
QS90885 - A look at certificates of insurance
- This resource kit provides an overview of some recent court decisions regarding the issuance of certificates of insurance. 2 pages
QS90706 - Additional insureds and certificates of insurance
- A comprehensive comparison of the CG 20 33 07 04 and CG 20 10 07 04, ISO commercial general liability forms as they relate to blanket additional insurance status. 2 pages
QS90724 - COI: Important, dangerous and worthless?
- This resource kit discusses regulations surrounding the use of certificates of insurance. 3 pages
QS90763 - More on additional insureds
- This resource kit discusses items included on certificates of insurance and touches on a few issues that are commonly misunderstood by certificate holders. 3 pages
QS90861 - Recent litigation involving certificates of insurance
- This resource kit explores some of the recent court decisions involving certificates and offers some strategies to help avoid some of the pitfalls surrounding the processing of certificates. 3 pages
QS90348 - Requests for ’primary and noncontributory’ language on certificates
- An in-depth discussion of requests to add general contractors as additional insureds and an explanation of what certificates were meant and not meant to do. 2 pages
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Commercial auto
QS90130 - Commercial auto accessorizing—1998 ISO filing
- Explanation of commercial auto endorsements dealing with worldwide coverage for rental cars, limited Mexico coverage and employee-hired autos. 4 pages
QS90134 - Insuring the corporate car
- Outlines several different exposures involved in insuring corporate vehicles and how best to cover each situation. 4 pages
QS44014 - Mobile equipment vs. auto
- Contains information that assists in determining whether a piece of equipment is more appropriately covered under the commercial auto or commercial general liability policy. 4 pages
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Commercial liability
QS90045 - 1995 ISO CGL—defense costs of an indemnitee
- Overview of ISO’s 1995 CGL filing that establishes an unequivocal contractual provision for payment of defense costs of an indemnitee, while designating such expenses for an active defense as “supplementary payments,” under appropriate jurisdictions. 3 pages
QS90414 - Advantages and disadvantages of additional insured status
- Addresses issues that arise when requesting an additional insured be added to a commercial general liability policy. 3 pages
QS90244 - Claims-made vs. occurrence trigger
- A comprehensive discussion of claims-made and occurrence policies, including an explanation of retro dates. 4 pages
QS90031 - Complex exposures created by leases
- An extensive review of contractual lease coverage afforded in commercial general liability policies including a sample waiver of subrogation. 5 pages
QS90141 - Discontinued products and completed operations coverage
- Overview of the importance of discontinued products and completed operations coverage and how it impacted one insurance agent personally. 3 pages
QS90826 - Drones, risk management and insurance
- Providing the proper insurance coverage for an unmanned aircraft system is not as simple as it might seem. This resource kit offers information on the legality and coverage issues surrounding the use of drones. 2 pages
QS90617 - If you build it, design responsibility may come—to haunt
- A review of the Harbor v. Omni case and what exposures a contractor may have and how to properly handle those under commercial general liability forms. 3 pages
QS90499 - Incestuous suits
- A discussion on the cross liability situations that may arise on a commercial general liability policy. 3 pages
QS90777 - ISO 2001 CGL forms offer a mixed bag
- This resource kit discusses the different forms that have been added to the ISO Commercial General Liability Program. 4 pages
QS90430 - ISO 2004 CGL: mobile equipment redefined (10/09/19)
- Outlines the numerous revisions made by Insurance Services Office Inc. in the 2004 Commercial General Liability multistate forms and endorsements filing; provides a brief synopsis of the more substantive changes; and includes an at-a-glance chart. 4 pages
QS90708 - ISO 2013 GL Program changes are likely to please some producers
- This resource kit discusses some of the ISO General Liability program changes that took effect April 1, 2013. 3 pages
QS90133 - ISO CGL 1998
- A discussion of ISO’s 1998 CGL filing highlighting tenants legal liability; personal and advertising injury; and the pollution exclusion. 4 pages
QS90819 - ISO responds to commercial drone use
- Overview of ISO’s commercial drone filing. 2 pages
QS90796 - Please don’t slam the door shut
- This resource kit discusses the functions of claims-made and reported policies. 2 pages
QS90148 - The Montrose filing
- In response to legal developments, such as the Montrose case in California, ISO revised its commercial policies in 1999 to preclude claims for known losses. 4 pages
QS90844 - The drone trend—what your clients need to know
- This resource kit discusses what a drone is and how it impacts your clients’ insurance policies. 2 pages
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Commercial property
QS90044 - 1995 ISO commercial property program
- Includes major elements of ISO’s 1995 commercial property program including vacancy provisions, business interruption, builders’ risk, collapse, ordinance and law as well as other miscellaneous enhancements. 3 pages
QS90611 - 2010 ISO BOP pushes the envelope
- This resource kit outlines the latest 2010 edition of the ISO BOP Program and the new endorsements included in the program. 5 pages
QS90786 - BIC for the lessee
- This resource kit discusses coverages and exclusions when applying business income coverage on a commercial building. 2 pages
QS90889 - Builders’ risk: are you and your clients on the same page?
- This resource kit discusses what builder’s risk coverage is used for and the importance of changing coverage to commercial property once work is completed. 1 page
QS90098 - Dependent property coverage—because, because, because
- A discussion of business interruption forms and endorsements indemnifying for the consequential or indirect loss associated with physical damage to the insured’s property. 4 pages
QS90576 - ISO commercial property 2007 edition changes
- A comprehensive update on several revised commercial property coverage forms, causes-of-loss forms and an overview of newly added endorsements. 3 pages
QS90196 - ISO commercial property program undergoes year 2000 revisions
- Outlines major changes in the ISO 2000 commercial property program including flood coverage, increased cost of construction, vacancy, property in transit, business-income coverage and much more. 6 pages
QS90089 - Spoiled goods coverage
- A “how to” to ensure that your commercial clients (deli, baker, florist, etc.) receive the necessary coverage for goods spoilage. 4 pages
QS90704 - The ISO Commercial Property Program gets a tune-up
- Reviews the changes effective in 2013 with ISO’s 2011 Commercial Property Program. 3 pages
QS90769 - Understanding tenants improvements coverage—again
- This resource document will help bring clarity to the topic of tenant’s improvements and betterments coverage in the ISO Building and Personal Property Coverage Form (CP 00 10). 3 pages
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Commission and disclosure
QS90742 - Hard markets and commission cuts: what can producers do?
- This resource kit discusses what to look for in agency contracts and other avenues producers can use when faced with hard markets and commission cuts. 3 pages
QS44020 - Vermont’s rebating and referral fee requirements
- Outlines the Vermont statutes and regulations that overview rebating and referral fees by insurance producers. 2 pages
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Company appointments
QS90792 - Are your carrier relationships adding value to your agency?—10 ways to find out
- This resource kit offers 10 suggestions for improving your agency’s relationships with carriers and how to make carrier visits more productive. 3 pages
QS90646 - Establish solid business practices with your carriers—classic strategies for success
- This resource kit discusses some classic strategies for success for your agency. 3 pages
QS90937 - From the ground up-establish solid business practices with your carriers
- This resource kit discusses frustrations that can arise between agents and carriers and gives some ideas on how to alleviate those frustrations. 2 pages
QS90035 - How to present your agency to a company for appointment
- A guide for agencies to prepare for a possible company appointment, including a discussion of business, marketing and perpetuation plans. 19 pages
QS90975 - Make your carrier your best friend-strong agency-carrier relationships
- A resource offering ways to keep your agency-carrier relationships flourishing. 2 pages
QS90104 - PIA’s Agency-Company Appointment Program and Appointment Access Program
- Brochure on PIA’s Agency/Company Appointment and Appointment Access Programs that assist members, carriers, MGAs and GAs in finding each other for possible appointments. 2 pages
QS90446 - Six steps to true carrier partnerships
- Gives you the information you need to create and maintain a healthy relationship with the carrier with which you do business. 3 pages
QS90939 - The agent-carrier relationship—new customers, efficiency, customer service are vital
- This resource kit focuses on the importance of acquisition, protection and retention of clients as a foundation for carriers and agents working together as a team. 2 pages
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Company insolvency/rehabilitation
QS90260 - Advice for agents and brokers regarding liquidation
- Action items agents and brokers should consider in notifying clients of a potential company insolvency. 1 page
QS90399 - Carrier ratings: do they really matter?
- Review of carrier ratings and how they could impact your agency’s business. 2 pages
QS44009 - Insurance guaranty associations in Vermont
- An outline of the Vermont Property and Casualty Insurance Guaranty Association Act and the insurance guaranty associations available in Vermont. 4 pages
QS90241 - Insurer insolvency: suggestions for agents, brokers
- PIA’s E&O counsel offers input on the responsibilities an agent and broker has to their insureds in the event of a company insolvency. 2 pages
QS90249 - Sample customer letter upon downgrading of insurer
- Sample verbiage agents may personalize to notify clients that a carrier’s A.M. Best rating has been lowered. 1 page
QS90401 - Understanding producer responsibility with company insolvency
- Outlines the company insolvency issue and in particular, an insurance producer’s duty of care in such situations. 4 pages
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Consumer content
QS90951 - A homeowners policy amended by the HO 06 48 endorsement requires the insured to reside in the dwelling
- Offers some commonly asked questions and answer regarding the ISO HO 06 48 endorsement 1 page
QS90353 - A household inventory—well worth the time
- Consumer flier on the importance of having a household inventory to support a claim. 1 page
QS90376 - Additional liability coverage is important
- A consumer flier outlining the exposures and need for a personal umbrella policy. 1 page
QS90358 - Affordable insurance for renters
- A question-and-answer consumer piece that answers the most commonly asked questions about renters insurance and exposures of a tenant. 1 page
QS90262 - Answers to questions you may have before going on vacation
- Consumer-oriented flier that answers questions clients may ask about insurance coverage for items while they are vacationing. 1 page
QS90238 - Attention contractors: worker safety and health do affect our insurance premiums
- A question-and-answer piece on how OSHA rules affect contractors. 2 pages
QS90767 - Commercial excess policies are for accidents that become tragedies
- A question-and-answer piece that address some of the common commercial umbrella questions your commercial-lines clients might have. 1 page
QS90351 - Crime prevention begins at home
- Easy-to-understand consumer flier that addresses steps an insured can take in their home to reduce the chance of a theft. 1 page
QS90687 - Cyber security insurance—what is it and why do I need it?
- A consumer flier outlining the exposures that a business faces when it comes to cyber security risks. 2 pages
QS90784 - Do I have any control over my auto insurance premiums?
- A question-and-answer piece that offers tips for consumers on how to lower their auto insurance premiums. 2 pages
QS90372 - Don’t be tricked by Halloween fire hazards
- Consumer flier that offers safety tips for trick-or-treaters. 1 page
QS90619 - Earthquake coverage not included in business insurance policies
- A small business-oriented flier that brings out the exposure businesses face with regard to earthquake exposures that is easily copied onto your agency letterhead. 1 page
QS90350 - Earthquake coverage not included in home or business insurance policies
- A consumer flier that addresses earthquake coverage options and applicable waiting periods. 1 page
QS90261 - Enjoy your summer without getting burned
- Safety issues consumers want to be aware of during the summer season. 1 page
QS90245 - Flood damage: is my home covered?
- A consumer piece that answers commonly asked questions about flood insurance. 1 page
QS90366 - Frozen pipes and other ice and snow damage
- An easy-to-understand consumer piece on coverages applicable when pipes freeze or other ice and snow damage occurs. 1 page
QS90669 - Going away to school—an insurance perspective
- A flier that outlines the insurance considerations of parents who have children going to college. 1 page
QS90357 - High-rise residents have unique fire precaution concerns
- Answers to questions a high-rise resident might have to ensure their proper evacuation from a burning building. 1 page
QS90270 - Holiday gifts and insurance coverage
- Answers to commonly asked questions on holiday gifts and their insurance implications. 1 page
QS90948 - Home sharing and your homeowners policy
- A comprehensive question-and-answer pieces outlining the exposures when you rent your home out. 1 page
QS90364 - Homeowners insurance basics
- Question-and-answer consumer flier that addresses questions your homeowner insureds might ask. 1 page
QS90359 - How to keep your vehicle safe from car thieves
- A comprehensive question-and-answer flier regarding protecting your vehicle from theft. 1 page
QS90363 - How to save money on auto insurance
- Tips for consumers on how they can save on their auto insurance rates. 1 page
QS90556 - Identity theft—who’s been in your wallet?
- A consumer piece easily copied onto your agency letterhead outlining how to protect yourself from identity theft. 2 pages
QS90711 - Insurance and the divorcing couple
- A consumer flier addressing the insurance issues that can arise when a couple decides to separate or divorce. 2 pages
QS90362 - Insuring your in-home business
- An easy-to-understand, consumer-oriented piece that addresses the coverage exposures when someone decides to open an in-home business. 1 page
QS90386 - Not all property is equal when choosing the right insurance
- Answers commonly asked questions regarding how to properly insure stamp collections, fine arts and jewelry. 1 page
QS90361 - Personal life insurance: The basics
- An easy-to-understand consumer piece that outlines the different types of life insurance policies and how premiums are determined. 1 page
QS90242 - Planning for the interruption of business operations due to a catastrophe
- A question-and-answer piece discussing business interruption insurance and how it applies during a catastrophe. 2 pages
QS90482 - Questions that business owners may have about their property loss claim following a catastrophic event
- A consumer-oriented flier addressing post-catastrophe questions your clients may ask. 2 pages
QS90368 - Replacement cost coverage: a wise investment
- An explanation of replacement cost coverage to allow consumers to make an informed decision when purchasing homeowners coverage. 1 page
QS90949 - Ride hailing: income Lyft and Uber dangerous?
- A comprehensive question-and-answer piece that addresses the common questions about ride-hailing exposures. 1 page
QS90356 - Storm damage—what’s covered?
- A consumer flier answering commonly asked questions regarding how to protect your property from storm damage and what damages are covered under homeowners policies. 1 page
QS90705 - The basics on ’fracking’
- A helpful consumer flier explaining hydraulic fracturing and coverage under a homeowners policy. 1 page
QS90355 - The dangers of drunken driving
- A question-and-answer piece that outlines the warning signs of drunk drivers, information on hosting a party and how to protect yourself from drunk drivers. 1 page
QS90522 - The facts of prescreened insurance offers
- A comprehensive question-and-answer piece that explains what prescreen insurance offers are and how they work. 1 page
QS90264 - What do I need to know about credit reports and scores?
- A question-and-answer piece that answers commonly asked questions including what is a credit score, what’s a good score to get, how long the information is kept and more. 2 pages
QS90367 - What to do if you’re involved in an accident
- A consumer flier on what you should do if you have been involved in an accident and the appropriate information you should get to ensure a smooth claims process. 1 page
QS90736 - What you need to know about disaster-related casualties and your personal taxes
- A comprehensive consumer flier explaining some of the tax implications of disaster-related losses. 2 pages
QS90354 - What you need to know before you volunteer
- A comprehensive question-and-answer piece that outlines exposures for those that volunteer their time.
QS90990 - What you should consider before changing auto insurers
- A consumer flier on things that should be considered before changing auto insurance carriers. 1 page
QS90275 - Winter driving tips
- Tips all drivers can use when dealing with winter weather and impaired driving conditions. 1 page
QS90271 - Winter time and fire safety
- A consumer piece that deals with woodburning stoves and other holiday season safety issues. 1 page
QS90374 - Your young drivers—help them play it safe
- A consumer flier on the insurance exposures of teen drivers answering parent’s commonly asked questions. 1 page
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Contracts and agreements
QS90517 - Agency-insurer agreements—information issues for agency principals
- Overviews important contract aspects insurance producers should be aware of when “accepting” online agency-insurer agreements. 3 pages
QS90285 - Agreements not-to-compete: protection or illusion?
- PIA’s E&O counsel discusses covenants-not-to-compete and legal exposures for agency management. 2 pages
QS90131 - Brokerage contracts—a checklist
- A checklist of items brokers should be aware of and, at a minimum, be included in any brokerage contract. 1 page
QS90609 - If it’s in writing is it an enforceable contract?
- This document outlines a number of situations whereby a contract may not be enforceable, even if it’s in writing. 2 pages
QS90804 - Is your agency making expensive promises?
- This resource kit gives insight into what could be intended as nothing more than an enthusiastic declaration of dedication to help secure coverage, which could put an agency on the hook for more than it may have considered. 3 pages
QS90791 - It’s more than who owns the book of business
- The issue of who owns a book of business goes beyond carrier-agency relationships. This resource kit discusses the different types of relationships and how to protect your ownership of a book of business. 2 pages
QS90014 - PIA research series: agency agreements
- A PIA National report covering agency agreements and their important aspects, including ownership of business, commissions, termination and contingency agreements. 36 pages
QS90491 - Property/casualty agency-company agreements—what to watch for before you sign
- An overview of the considerations that should be made before signing a company agreement. 4 pages
QS90216 - Reviewing agency agreements—PIA offers producers a few tips
- Tips on things producers should look for when reviewing company/agency agreements, such as agent’s authority, indemnification, compensation, termination and warranties. 3 pages
QS90276 - Separation agreements
- Offers tips on things that should be considered when developing a separation agreement, including sample verbiage. 3 pages
QS90872 - The ’free agent’ going out the door: restrictions on the right to compete with a former employer
- This resource kit summarizes some of the more significant legal principles that may be implicated in separating from an agency and how to avoid the legal pitfalls. 4 pages
QS90572 - Understanding the restrictions of a noncompete
- This illustration of restrictive employment covenants helps clarify what a noncompete agreement must contain in order to be upheld by the courts. 3 pages
QS90728 - Who really owns the book of business?
- Comprehensive review of agency/company agreements and, in particular, ownership rights. 2 pages
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Coverage checklists
QS90750 - BOP vs. CPP
- Discussion of the differences between a businessowners policy and a commercial package policy. 3 pages
QS90739 - Catastrophes stress need for talks, checklists and documentation
- This resource kit discusses the importance of helping your clients understand what is covered under their insurance policies and how coverage checklists can be helpful in determining your customer’s needs. 2 pages
QS90782 - Commercial property valuation/limit checklist
- A comprehensive customer checklist to use when working to determine property valuations. 2 pages
QS90272 - Homeowners exposure survey
- A form that allows producers to run down the various homeowners exposures and make notes when reviewing coverage with the insureds. Includes a spot for insureds to initial if they choose not to select a particular coverage. 5 pages
QS90679 - Sample commercial-lines coverage checklist
- A sample checklist for commercial lines that you can use when reviewing exposures with your commercial-lines clients. 2 pages
QS44012 - Sample personal auto exposure survey—Vermont
- A form that allows producers to run down the various personal auto exposures and make notes when reviewing coverage with insureds. Includes a spot for insureds to initial if they choose not to select a particular coverage. 2 pages
QS90583 - Workers’ compensation: insurance and risk management checklist
- A comprehensive checklist to assist insurance professionals when reviewing workers’ compensation policies with their clients. 2 pages
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Coverage issues
QS90167 - 1999 ISO employee theft endorsements
- This resource kit unshackles the crime policy by examining some of the employee theft coverage variations that are available through several endorsements. 5 pages
QS90434 - 2000 Crime Program revisions
- Makes a simple distinction between the eight insuring agreements of the Commercial Crime Coverage Form in terms of the crimes covered, types of property covered and locations where property is covered. 4 pages
QS90485 - 2006 ISO BOP
- Summarizes the Insurance Services Office Inc.’s 48 changes to the BP 00 03 coverage form, 32 changes to multistate endorsements and 11 new multistate endorsements. 3 pages
QS90057 - A primer on surety
- Offers a basic knowledge of surety fundamentals that will assist agents in serving their clients. 3 pages
QS90979 - Active shooter: Is there coverage?
- Discusses how a general liability policy would respond to an active-shooter negligence claim and additional coverages for use. 3 pages
QS90924 - Additional insureds vs. named additional insureds
- An in-depth discussion of the differences between additional insureds and named additional insureds. 3 pages
QS90535 - Asking the right questions
- Discusses the questions an insurance practitioner should ask to obtain a complete analysis of coverage. 4 pages
QS90419 - Bail-ing out
- Discusses the coverage issues presented by bailments and how they are properly handled. 3 pages
QS90418 - Bailment basics
- Outlines the legal theories that create exposures to financial loss. 3 pages
QS90665 - Blanket or automatic: it really does make a difference
- It is always important to be able to advise your clients correctly. This document discusses the distinction between “blanket” and “automatic” additional insureds, a common E&O exposure. 1 page
QS90820 - Boom!—boiler and machinery exposures
- This resource kit discusses ways to provide coverage for boiler and machinery exposures. 4 pages
QS90630 - Cyber insurance
- This resource kit discusses what cyberliability is, how it can affect your business and what exposures you may have. 3 pages
QS90969 - Dig a little deeper—addressing damage by sinkhole activity
- This resource kit discusses coverage issues surrounding damage from sinkhole activity.
QS90628 - Green risks—should they be a red flag for your agency?
- This document discusses the risks and exposures surrounding green technology and the coverage exposures. 2 pages
QS90957 - Indemnity Jones and the raiders of the lost policy
- Discusses the importance of keeping track of older policies and records for evidence to help respond to a present claim. 2 pages
QS90118 - Insurable interest—how far will it stretch?
- For a claim to be paid the claimant must be an insured under the policy and the insured must have an insurable interest, as this resource kit will explain. 3 pages
QS90656 - Insurance policy comparison firms (08/23/19)
- A listing of insurance policy comparison firms who can assist you in comparing policies for your clients. 1 page
QS90459 - Insureds going through divorce—avoiding collateral damage
- Discusses contractual obligations and provides prudent procedures that will assist agents dealing with policy issues that arise when insureds become separated or divorced. 3 pages
QS90597 - Is D&O liability covered under a homeowners policy?
- Reviews items that should be considered when discussing directors and officers liability exposures with your clients who volunteer for nonprofit boards of directors. 2 pages
QS90402 - ISO 2002 eligibility changes for garage risks
- Addresses what to consider when converting a service risk from the garage policy. 3 pages
QS90056 - ISO Underground Storage Tank Program
- Outline of ISO’s Underground Storage Tank Program that offers a self-contained policy and discussion of its features. 2 pages
QS90920 - It’s a coverage trap!
- The resource kit focuses on exclusions and/or coverage restrictions that can sometimes be hidden in your insureds’ policies. 2 pages
QS90729 - It’s the end of the world as we know it ... and I feel fine
- Provides a refresher course on the basics of some key coverages your clients may want to consider. 2 pages
QS90488 - Joint Ownership Coverage endorsement
- Depicts relationships that can form the basis of joint ownership and illustrates when to use the ISO Joint Ownership Coverage endorsement to provide appropriate insurance coverage. 2 pages
QS90195 - Living trusts
- In-depth analysis of living trust—show they would affect homeowners and personal auto coverage, as well as probate procedures. 5 pages
QS90106 - Manufacturers selling price endorsement
- While many manufacturers have a continuous production schedule and relatively stable inventory levels, you should advise them of potential loss to the mark-up value of finished stock, as this kit will discuss. 4 pages
QS90179 - Options for covering watercraft
- A refresher on watercraft insurance and how to determine the best avenue for coverage for the wide range of watercraft available. 3 pages
QS90993 - Puff the magic drag-on insurers, legal tokes betoken, weeding of insurance regulations … and more
- This resource kit discusses issues likely to confront the insurability of the cannabis industry along with summaries of court decisions on the subject. 5 pages
QS90438 - Reservation of rights letters and nonwaiver agreements
- A discussion of what a reservation of rights letter means with regard to coverage, including tips on producer involvement. 3 pages
QS90680 - Sample life insurance coverage checklist
- A sample checklist that you can use when reviewing life insurance exposures with your clients. 2 pages
QS90323 - Sub-ro-ga-tion
- Provides an explanation (with examples) of subrogation and how it applies to specific types of policies. 4 pages
QS90423 - The dreaded coinsurance exam question
- For the insurance novice or the more experienced practitioner who has not quite been able to conquer the coinsurance concept. 4 pages
QS90105 - The impact of production fluctuation on business income coverage
- A discussion of how seasonal and yearly fluctuations in production can impact business income coverage and the appropriate measures to take to make the most effective use of premium. 5 pages
QS90225 - The orphan policy
- Explains how automobile and homeowners policies are affected when the policyholder dies. 3 pages
QS90492 - To report or not to report
- A discussion of claim denials on the late notice of claim; if and when an occurrence is reported to the carrier and what implications there are for all parties concerned. 4 pages
QS90092 - U.S. territories—what are they?
- A comprehensive definition of policy territories when it states the United States of America, its territories or possessions. 4 pages
QS90466 - Volunteers get much-needed immunity
- A summary of the Volunteer Protection Act of 1997, a federal law, which limits the liability concerns for volunteers of nonprofit organizations. 2 pages
QS90454 - When dogs have more than a bark
- An illustration of the “landscape” of the New York, New Jersey, Connecticut, New Hampshire and Vermont dog-bite laws, including specific approaches taken. 3 pages
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Credit reports
QS44022 - What’s the score?—insurance scores, MVRs, credit reports and their compliance issues
- Extensive discussion on credit reports, agent responsibilities and privacy issues with insurance scoring. 9 pages
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Customer service
QS90966 - ‘We’ve always done it this way’—it’s time to re-examine your carrier service centers
- A discussion on all carrier services centers have to offer and how they could be a good fit for your agency. 3 pages
QS90740 - 10 tips to support new CSR success
- This resource kit discusses how to successfully acclimate a new CSR into your agency. 1 page
QS90365 - 17 terrific telephone tips
- Simple steps you can take to improve telephone customer service skills. 1 page
QS90850 - 17 terrific tips to be a great co-worker
- Suggestions and a great reminder of what co-worker actions make up a pleasant, productive office environment. 1 page
QS90848 - 17 terrific tips to be polished and professional
- Offers 17 tips for anyone working in the customer-service field. 2 pages
QS90904 - 17 terrific tips when visiting clients
- This resource kit can be used as a checklist for creating successful client visits. 1 page
QS90417 - Agency ownership changes call for extra customer TLC
- Provides insight on what to do to keep from alienating customers and losing accounts during times of major agency transitions. 2 pages
QS90673 - Are your CSRs familiar with government programs and pools?
- Summary of the six common nonstandard pools to place coverage when a standard market is not an option. 2 pages
QS90774 - Attract and retain good CSRs
- This resource kit provides tips on how to attract and retain good CSRs. 2 pages
QS90799 - Broker liability: duty to defend
- This resource kit discusses brokers being held liable for the insurance purchasing advice they provide to clients. 2 pages
QS90651 - Can you hear me now? Good!—telephone manners pay off
- Discusses certain rules of etiquette when using the telephone as a first point of contact with potential clients. 3 pages
QS90856 - Can your customers bind coverage by simply sending you an email?
- A discussion of the necessity of having an email disclaimer for E&O purposes. 2 pages
QS90685 - Capitalize on current clients in a difficult economy
- Some popular methods in today’s tough economy to retain good customers. 3 pages
QS90474 - Cash, kudos or pizza ... just what motivates your CSRs?
- Ideas to help successfully motivate CSRs and improve the climate of their working environment. 3 pages
QS90610 - Customer service centers can help your agency in today’s competitive market
- Offers information on customer service centers and how using them could be beneficial to your agency. 2 pages
QS90443 - Dealing with difficult customers
- Become adept at handling difficult customer situations by using the tips and tools provided in this resource kit. 4 pages
QS90441 - Dealing with your customers’ time constraints (08/28/19)
- Attack the challenge of your customers’ time contraints by making the time spent more productive for both parties, using the three strategies discussed in this resource kit. 3 pages
QS90965 - Duty-of-care best practices
- Offers a few best practices your agency can adopt to help minimize E&O exposure. 2 pages
QS90477 - Handling the irate caller
- Provides some basic strategies to use when speaking with unhappy, irate customers. 2 pages
QS90307 - How well do you know your clients?
- Stresses the importance of knowing your customers so that you can provide the best coverage possible. 2 pages
QS90751 - Is your agency a trustworthy source for advice?
- Stresses the importance of having your policyholders feel confident that you have their best interests in mind when putting their policies together. 2 pages
QS90524 - Keep that smile on your client’s face—improve your agency response and increase satisfaction
- Provides helpful tips on ways to keep your clients coming back. 3 pages
QS90765 - Make a difference with great customer service—retaining the personal touch
- Offers tips on how to achieve good customer service to help maintain a successful agency. 2 pages
QS90293 - Making the customer connection
- A five-step process that will allow you to reveal needs and create value regarding the products and services you offer. 3 pages
QS90312 - Personal relationships work far better than sales techniques—satisfied customers make great salespeople (08/30/19)
- Teaches how important personal relationships are to creating successful businesses. 2 pages
QS90802 - Sample electronic delivery consent form
- A sample consent form allowing you to electronically transmit policy information to your clients with their written sign-off. 1 page
QS90616 - The ’customer first’ mantra—sales bring in customers; customer service helps retain them
- A great reference to assist your service staff in making customer service their No. 1 priority, handling difficult callers and how to apply the SOFTEN approach to their customer dealings. 3 pages
QS90775 - Tips to help your customer service team make sales
- This resource kit provides you with tips to help your customer service team try their hand at making sales. 2 pages
QS90800 - What’s on your customer service checklist?
- A checklist of five ways to improve customer service and win long-term repeat and referral business. 2 pages
QS90163 - Working the phones—seven tips to make your call center more customer friendly
- Covers seven tips that will increase the effectiveness of your agency call center to provide the utmost in customer service. 2 pages
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QS90982 - Creating a third-party service provider security policy—how to comply with Section 500.11 of New York’s cyber security regulation (10/07/19)
- A discussion of the requirements of New York’s cyber security Regulation Section 500.11 with a questionnaire to assist in complying.
QS90929 - Cybersecurity and the agency contract
- A discussion on cybersecurity clauses that are becoming more popular in agency contracts. 2 pages
QS90984 - Cybersecurity: play offense for your defense
- An overview on steps you can take to protect your agency from a cyber attack. 2 pages
QS90930 - Equifax credit breach
- This resource kit offers information on the Equifax credit breach, credit freezes and what all this could mean for policyholders. 1 page
QS90928 - Equifax: the insurance questions and answers
- This resource kit offers information on Equifax, insurance coverages available protect against data security breaches and what consumers can do to protect themselves. 2 pages
QS90970 - Establishing your data retention policy—how to comply with NYCRR 500.13: limitations on data retention
- This resource kit outlines the requirements of NYCRR 500.13 within New York state’s cybersecurity regulation for all producers writing business in New York state. 2 pages
QS90915 - How New York’s cyber security regulations affect you
- This resource kit gives agents some background on New York’s cybersecurity regulations and how it affects agents doing business in New York. 2 pages
QS90941 - National Association of Insurance Commissioners cyber security model law
- Offers a PIA summary and the text of the National Association of Insurance Commissioners cybersecurity model law. 10 pages
QS90956 - Patch your computers and reduce your risk
- Provides seven steps to take to build an effective patch-and-vulnerability management program. 1 page
QS90967 - Prevent ransomware attacks in your agency
- An in-depth discussion on what ransomware is, how to prevent it and the benefits of a cyberliability policy. 2 pages
QS90938 - Protecting small businesses from cyberattacks—a U.S. House committee examines the cybersecurity insurance option
- A discussion on the importance of insurance products to help small businesses successfully recover from internet-based crimes. 3 pages
QS90959 - Ransomware is a real menace
- Ransomware is a popular cybersecurity attack. This resource kit provides prevention and recovery tactics for agents to address this threat with confidence and success. 2 pages
QS90944 - Shields up: prepare your cyber defenses
- This resource kit discusses some different types of cyberattacks and offers suggestions for how your agency can prevent them. 2 pages
QS90961 - The NAIC model law
- The NAIC Model Law and the NYDFS regulation on cybersecurity are similar in many respects, but there are some notable differences. This resource kits offers an overview of each. 2 pages
QS90986 - Want new ways to outwit hacks?—the state of cybersecurity
- Offers some suggestions and recommendations for a strategic approach to cybersecurity. 3 pages
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QS90502 - Continuing education/licensing renewal tracking services
- Contact information for firms that provide continuing education and license renewal tracking services. 1 page
QS90385 - PIA offers designation/certificate programs
- Highlights three professional designation/certificate programs available through PIA. 1 page
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Employee staffing
QS90463 - “Selling” a sales career on campus
- Discusses an often overlooked solution to what seems to be the most universal problem in the industry: how to find good insurance producers. 2 pages
QS90594 - Personality and aptitude assessment firms
- A listing of nationwide firms that offer personality and aptitude testing for the purpose of assisting in the hiring process. 2 pages
QS90666 - Rapid producer validation—find a good fit, assign a mentor and be quick to fire if things go bad
- This helpful resource kit discusses things to look for when hiring a new producer for your agency. 4 pages
QS90198 - Round up the best employees—avoid common hiring mistakes
- This resource kit covers some of the important mistakes made during the hiring process and how to better prepare yourself beforehand to ensure employee compatibility within the agency. 3 pages
QS90578 - Strategies for hiring and retaining talent
- Tools to assist you in hiring and retaining talented employees, including special worksheets for developing assessments, employee goals, strategic actions plans, self evaluations and so much more. 14 pages
QS90580 - The hidden wealth in workers—you don’t have to cut back to streamline your staff
- Changes that could lead your agency to a more streamlined, productive and successful year. 2 pages
QS90497 - Welcoming a new employee into your company—an orientation plan is essential
- Outlines ideas for creating a smooth orientation and transition plan for new employees. 3 pages
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Employee training
QS90464 - Staff training for best agency results
- Discusses the need to train existing employees on the importance of becoming more specialized in their product offerings. 5 pages
QS90602 - The marketing value of CSRs
- Details why fine-tuning your CSRs can be a strong asset to your agency. 2 pages
QS90471 - Training employees, supervisors and managers
- Discusses the legal implications created by the employer-employee relationship when dealing with the screening, interviewing and hiring process; workplace harassment; and requests for leaves of absence and accommodations. 4 pages
QS90537 - Understanding and effectively utilizing progressive discipline
- Provides tips to help employers deal with employee discipline, attempt to address and correct performance and conduct concerns. 3 pages
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Employee/employer compensation
QS90635 - Agency compensation and productivity—what the latest studies show
- A comprehensive comparison of the latest compensation studies outlining producer and CSR compensation levels. 10 pages
QS90562 - CSR workloads and rewards—comparing commercial-lines and personal-lines CSRs
- A discussion based on “The CSR Profile” survey results; shows the differences in workload responsibilities. 4 pages
QS90124 - Effective sales management: monitoring producers’ performance, production, compensation and support
- Offers input on effective ways to monitor producers, their production and ultimately compensation. 3 pages
QS90531 - Evaluate producers’ sales and compensation
- Provides helpful factors to consider when evaluating producers’ performance as well as survey results from the Producer Profile, published by the National Alliance Research Academy. 3 pages
QS90161 - How much can you afford to pay your producers?
- Overviews a comprehensive calculation process to estimate how much in assets an agency has for compensation of sales staff. 4 pages
QS90461 - How productive are your CSRs?
- A discussion of CSR commission, production and compensation standards to determine adequate staffing needs based on results from a national study of independent agencies. 4 pages
QS90024 - How to compensate agency owners
- This resource kit discusses developing an equitable plan to properly compensate agency owners for the specific roles they play. 2 pages
QS90324 - Is your agency on course?—employee compensation
- Offers benchmark results of the Academy’s Growth and Performance Standards study to assist owners and managers in determining the proper range of salaries and/or bonuses for their employees. 5 pages
QS90156 - Motivate key producers with a deferred commission plan
- Overview of a popular arrangement agencies are using to offer their producers a deferred commission plan to allow them to share in the fruits of their work. 2 pages
QS90834 - The state of agency compensation structures—consider technology, incentive programs and training
- A review of compensation structures and how incentive programs, increased technology programs and additional training can increase the value of your agency. 3 pages
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Errors and omissions
QS90868 - ‘Going out the door’ revisited—using another agency’s property can cost millions
- Address concerns when an employee or principal of an agency becomes a competitor. 3 pages
QS90686 - 20 practical tips to avoid E&O claims (09/04/19)
- E&O tips you can implement within your agency to help you avoid an E&O claim. 5 pages
QS90871 - A survey of decisions regarding agent/broker E&O
- An overview of some legal cases regarding agents’ and brokers’ E&O exposures. 4 pages
QS90716 - After the storm—insurance agents E&O lessons learned
- A review of the lessons learned from previous catastrophes to assist agents in their E&O exposures. 3 pages
QS90263 - Agency claims handling: a crossroads for E&O liability
- PIA’s E&O counsel outlines the importance of an effective claims handling procedure and offers a few suggestions to avoid a potential claim. 2 pages
QS90835 - Agency producers: your total commitment is critical
- A discussion of how a producer’s commitment to an agency can play an integral role in the agency’s success. 2 pages
QS90525 - Agents and brokers errors and omissions
- An informative piece put out by The National Underwriter Co. discussing professional liability insurance for agents and brokers. 9 pages
QS90267 - An agent’s quandary: how to leave cancellations alone
- Secondary courteous cancellation notices or calls are common practices, but what happens when an agency wants to eliminate the extra workload? PIA’s E&O expert outlines the ramifications. 2 pages
QS90927 - Are you holding your customers accountable?
- A discussion of the importance of keeping well-documented records of dealings with your clients to avoid E&O situations. 2 pages
QS90421 - Certificates of insurance: a constant source of E&O claims
- A discussion of a common and recurring source of E&O dealing with agents’ and brokers’ issuance of certificates of insurance. 3 pages
QS90467 - Computer-generated records and their use in the defense of E&O claims
- A discussion on how the various rules of evidence are applied to E&O claims when the evidence is electronically generated. 3 pages
QS90852 - Confirm information received from insured
- A review of an E&O case involving a broker being held responsible for confirming underwriting information and suggested strategies members should follow. 3 pages
QS90963 - Dangers of signing your client’s name
- A discussion of things that can go wrong if you sign your client’s name on an insurance document for them. 1 page
QS90506 - Dealing with non-English speaking clients
- Discusses the best way to handle the communication concerns that arise when dealing with clients who do not speak English. 2 pages
QS90533 - Defining an E&O ‘claim’
- A discussion defining when an E&O claim is considered reportable and includes a few helpful E&O claims-handling tips. 2 pages
QS90926 - Did the carrier provide all coverages you requested?
- This resource kit discusses the importance of comparing carrier proposals and the application to avoid an E&O claim. 1 page
QS90867 - Do claim delays by property insurers entitle insureds to consequential damages?
- This resource kit discusses the importance of agents and brokers advocating for timely payments to their insureds to avoid consequential damages. 2 pages
QS90781 - Don’t let your agency get sunk by a watercraft E&O claim
- This resource kit discusses how to properly cover watercraft to avoid the chances of an E&O claim. 2 pages
QS90896 - E&O claims and the NFIP
- This resource kit discusses flood claims with policies issued under the NFIP and examples of E&O lawsuits involving flood policies. 3 pages
QS90886 - E&O considerations and the war on terror
- This resource kit examines some issues in connection with insuring businesses against terrorist attacks, offers some strategies for ensuring that both producers and their insureds are protected from damage to property and loss of business that can result from a terror attack. 3 pages
QS90505 - Errors-and-omissions risks: buying a book of business from a retiring owner
- The resource kit lists a few basic account types found in most books of business where E&O concerns should be anticipated. 2 pages
QS90874 - Evidence: the cornerstone of a successful defense of an E&O claim
- This resource kit provides background on some of the more common evidentiary rules utilized in the courts and provides strategies for file maintenance to ensure admissibility of evidence in the event of an E&O lawsuit. 4 pages
QS90968 - Fact or fiction? E&O claim reporting period
- This resource kit offers a discussion on claim-reporting periods and the importance of adequate tail coverage to cover claims reported later on down the road. 1 page
QS90715 - Failure to read the policy: a defense for an E&O claim?
- This resource kit discusses a New York Court of Appeals decision that could have an impact upon claims against insurance agents and brokers. 4 pages
QS90470 - Have you ever audited your agency?
- Using two distinct approaches, these internal auditing procedure tips will help agencies identify their specific areas of E&O concern. 2 pages
QS90910 - How involved is HR in your E&O culture?
- This resource kit talks about the important impact human resources can have when it comes to agency E&O. 1 page
QS90851 - How management shapes an agency’s E&O culture
- Critical reminders for management that play a significant role in minimizing the potential for E&O claims. 2 pages
QS90513 - How to increase your profits and reduce your E&O exposure
- Offers four simple steps that will not only decrease E&O exposures but help to increase agency profits. 2 pages
QS90830 - I just got sued: do I have to worry?
- This resource kit discusses different considerations when being faced with an E&O claim. 2 pages
QS90744 - Insurance proposals: a powerful E&O prevention tool
- This resource kit discusses how a good insurance proposal can help your clients gain a clear understanding of coverages and how they work and also be a key tool in the defense of your agency. 2 pages
QS90816 - Is your agency as ‘E&O-proof’ as you think?
- This document talks about reviewing different areas of your agency where you may be able to increase your agency’s E&O loss-prevention strategies. 2 pages
QS90869 - Maintaining and storing electronic records and data and E&O litigation
- This resource kit discusses the dilemmas faced by agencies in determining how and when to maintain electronic data in a manner useful for the business operations of the agency. 3 pages
QS90659 - More on assumed duties and E&O exposures
- The resource kit discusses what the responsibilities of Joint Insurance Funds are and possible E&O exposures associated with them. 3 pages
QS90698 - Notify insureds of cancellations: a Catch-22?
- Recent cases and strategies surrounding issues with cancellations and conflicts that arise for agents and brokers. 4 pages
QS90860 - Properly describing the insured and describing the risk
- Tips to assist producers in describing risk to reduce E&O exposure. 3 pages
QS90983 - Proposals: a great E&O prevention tool
- A discussion about insurance proposals and key elements to be included that could be key to your agency’s defense in the event of an E&O claim. 2 pages
QS90865 - Recent decisions regarding agent/broker E&O
- A resource kit offering a review of recent court decisions addressing insurance agent and broker E&O liability. 3 pages
QS90864 - Recent developments in regulation of insurance broker compensation
- This resource kit analyzes proposed regulations as well as current laws regarding contingent commissions. 3 pages
QS90773 - Reduce your chances of an E&O claim
- Being a producer or account executive requires tremendous knowledge and attention to detail. This resource kit offers helpful strategies for ways to reduce your chances of an E&O claim. 2 pages
QS90676 - Reduce your E&O exposure by educating your staff
- This document offers some initiatives that can enhance your staff’s knowledge and reduce your E&O exposure. 2 pages
QS90202 - The 24/7 agency—E&O security in an age of constant communication
- Concerns and recommendations that agencies face when trying to meet the increased demands of customers. 7 pages
QS90551 - The duty to advise—the trend toward a heightened duty imposed upon agents and brokers
- A discussion, using case law, regarding the extent of obligation owed to an insured by agents and brokers when advising on insurance coverages. 3 pages
QS90879 - The duty to advise: anything new?
- A discussion of an insurance producer’s duty to advise in a special relationship. 2 pages
QS90862 - The E&O lawsuit: a survival guide
- This resource kit discusses the various stages of a typical lawsuit and the various action items required to avoid problems to defend the lawsuit and ensure a successful defense. 7 pages
QS90876 - The hard market: its impact upon insurance agents’ and brokers’ E&O liability
- This resource kit provides observations and suggestions regarding measures that should be considered by agents and brokers in addressing coverage needs with insureds. 2 pages
QS90810 - The insurance producer’s obligation to advise a client—the existence of a ‘special relationship’
- This resource document talks about producers’ obligations to advise clients about coverage and legal liabilities which could arise from that advice. 4 pages
QS90670 - The mirror test—a significant E&O hotspot
- Discusses the importance of mirroring coverage when moving a policy to a different carrier and discussing the differences with your policyholders. 2 pages
QS90863 - The origins of E&O litigation: when to look out for yourself
- This resource kit discusses some of the common mistakes agents and brokers make at the outset of litigation. 2 pages
QS90273 - The signed commercial insurance application
- Overviews the importance of insureds, or their representatives, signing commercial applications, so producers avoid becoming enmeshed in claims disputes. 2 pages
QS90227 - Top 10 ways to get hit with an E&O claim
- The top 10 ways an agency is sure to get hit with an E&O claim. 2 pages
QS90988 - Tougher exposures increase your E&O risk
- Overview of how more complicated and specialized risks can increase your agency’s E&O exposures. 2 pages
QS90717 - Weathering the storm: a brief guide to post-Sandy litigation
- Discusses various scenarios that lead up to litigation and some strategies to assist agents to be in a better position to defend any claims that may arise against the agency. 3 pages
QS90935 - What is your memory worth in the courtroom?
- This resource kit emphasizes key elements for good agency documentation and why it is important for agencies. 1 page
QS90809 - When is an E&O claim an E&O claim?
- This resource kit assists agents and brokers in determining when the threat of an E&O claim actually becomes a reportable claim and the importance of reporting the claim on time. 3 pages
QS90853 - Which position would you rather take?
- A review of an E&O situation in which some positive initiatives are pointed out along with things that can be done differently. 2 pages
QS90843 - Workers’ compensation—more of an E&O risk than you might think
- A discussion of the E&O risks when writing a workers’ compensation policy to include the potential for fraud, subcontractor issues and multistate exposures. 2 pages
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QS90021 - Enhancing your agency cash flow with an ESOP (09/16/19)
- Exploring the concept of using an employee stock ownership plan to create a tax shield on debt principal payments. 3 pages
QS90023 - ESOPs: how agency owners win! (09/16/19)
- The Tax Reform Act of 1984 included a provision that allows the seller of capital stock sold to an ESOP to defer taxation on the resulting capital gain. 3 pages
QS90162 - Planning opportunities for S-corporation ESOPs (08/28/19)
- Overviews the law that allows S corporations to sponsor ESOPs while still maintaining their pass-through tax treatment for federal income tax purposes. 3 pages
QS90025 - Warehousing cash for your perpetuation (09/06/19)
- How you can accumulate cash in the ESOP trust account to prepare for the purchase of a retiring shareholder’s stock. 3 pages
QS90022 - Why you should consider selling to an ESOP (10/03/19)
- Discusses the advantages of a leveraged ESOP compared to more traditional perpetuation financing plans. 4 pages
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Excess and surplus lines
QS90878 - Excess-and-surplus-lines placement—following the letter of the law
- This resource kit discusses placement standards for placing business with excess and surplus lines carriers and how to reduce E&O exposures. 3 pages
QS90737 - Moving some standard business to the E&S market?
- Discusses some issues to keep in mind when placing business in the E&S market. 2 pages
QS90689 - Placing business with wholesalers
- Offers tips on what to look for when placing business through a wholesaler. 4 pages
QS90693 - The two-way beauty contest—relations between agents and wholesalers can be a win-win in the E&S market
- Outlines some of the common expectations of both parties and how both parties can be successful in the relationship. 3 pages
QS44010 - Vermont surplus-lines facts
- This resource kit discusses placement standards for placing business with excess and surplus lines carriers. 2 pages
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QS90018 - ’How to’ or flood insurance
- A “how to” guide on flood insurance that includes helpful information on how to get started selling it, information on the National Flood Insurance Program, handy reference numbers and more. 24 pages
QS90614 - Flood insurance frequently asked questions
- Some of the common, and not so common, questions raised about the National Flood Insurance Program. 3 pages
QS90931 - ISO assists the private flood market
- This resource kit provides information on ISO’s new Commercial Flood Insurance Program. 2 pages
QS90526 - My property is wet, it must be a flood
- Discusses the problems providing coverage for water damage that can arise even when combining a homeowners policy and a flood insurance policy. 3 pages
QS90554 - NFIP Community Rating System—what it could mean for your insureds
- An overview of the NFIP Community Rating System and how independent agents can play an active role in getting their communities to participate. 2 pages
QS90725 - Now that the storm has passed ...
- An overview to help you educate your customers about the importance of flood insurance and how to better prepare your agency to handle a disaster. 2 pages
QS90964 - Private flood gets personal
- ISO has introduced a new Personal Flood Program to serve as a standard for the private personal flood insurance market. This resource kit offers a listing of the major changes. 2 pages
QS90528 - Recommend flood insurance to every client—key observations
- A discussion on how every client is at risk for being flooded and how limited coverage can be obtained principally through the National Flood Insurance Program. 2 pages
QS90733 - Something’s wet, it must be a flood, right?
- Explanation of the coverage difference between a homeowners policy and a flood policy. 3 pages
QS90873 - The reauthorization rose ceremony
- This resource kit discusses the current National Flood Insurance Program and changes being sought through reauthorization. 2 pages
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QS90391 - The wide reach of insurance fraud
- Discusses insurance fraud, what your agency can and must do, along with the progress being made in the industry today. 3 pages
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QS90058 - 1994 ISO homeowners filing
- Overview of ISO 1994 homeowners filing, which covers ordinance and law, pollutants, loss of use, earthquake, power failure and much more. 5 pages
QS90017 - A guide to choosing unit owners Coverage A limits
- Discusses the HO-6 policy designed for condominium unit owners and what coverages are allotted. 3 pages
QS90329 - Covering nonowned property on a homeowners policy
- Detailed discussion of coverage under the homeowners policy for the property of others and what may be considered property in the homeowners’ possession. 3 pages
QS90661 - Guide to the ISO HO 2011 Program
- This resource kit explains all the revisions to the 2011 ISO Homeowners Program. 5 pages
QS90284 - Home improvement
- An in-depth discussion of the exposures your clients can face when having contractors work on their home. 3 pages
QS90842 - Home sharing means risk sharing
- A comprehensive review of the latest trend in home sharing and the applicable insurance exposures. 2 pages
QS90613 - Homeowners options for the elderly
- Offers some important coverage-related issues to bring to the attention of the elderly and their families. 2 pages
QS90160 - Homeowners premises liability coverage
- A comprehensive discussion of an insured premises under an ISO homeowners policy and applicable liability coverages. 2 pages
QS90803 - Is it vacant or is it unoccupied?
- This resource kit discusses the differences between vacant property and property that is unoccupied. 2 pages
QS90523 - ISO 2000 HO endorsements
- A helpful resource providing a brief description of the most common standard ISO 2000 homeowners endorsements. 10 pages
QS90671 - ISO 2011 HO endorsements
- A helpful resource providing a brief description of the most common standard ISO 2011 homeowners endorsements. 10 pages
QS90815 - ISO pins down the ’residence premises’ definition
- A comprehensive overview of the ISO ’residence premises’ October 2015 ISO filing. 2 pages
QS90907 - ISO reacts to home sharing and drones
- This resource kit explains ISO’s new endorsements for home sharing and drones. 2 pages
QS90252 - ISO—HO 2000 program
- This kit offers an extensive look at the ISO Homeowners 2000 program and how it differs from previous versions. 15 pages
QS90447 - Lenders’ unreasonable requests for replacement-cost limits
- Summarizes the laws that protect mortgagees from mortgagors requiring them to insure their real property for more than the replacement cost. 5 pages
QS90222 - One for all and all for one (community associations)
- Addresses the issue of property owners who get financially entwined by association membership. 3 pages
QS90575 - Ordinance and law coverage
- An overview of the ordinance or law coverage and what it means to you and your insureds. 4 pages
QS90629 - Sump pump failure
- A comprehensive discussion of the exposures a homeowner might have when their sump pump fails. 2 pages
QS90128 - The ISO HOBIZ™ Program
- Explains ISO’s Home Business Insurance Coverage program designed for the home-based entrepreneur and their unique coverage needs. 3 pages
QS90424 - The ISO Homeowners Policy forms (2011)
- A quick reference of each of the Insurance Services Office Inc. homeowners forms and the perils covered. 2 pages
QS90109 - There is no business like home business
- Overviews the exposures and appropriate coverages for homeowners when having businesses within the home. 8 pages
QS90598 - Top 10 contractor hiring tips for homeowners
- Quick tips for your homeowners clients who are considering hiring an outside contractor to do repairs on their home. 2 pages
QS90475 - Two approaches to insuring your home—HO-2 vs. HO-3
- Compares the ISO Homeowners 2 form with the ISO Homeowners 3 form and exposures that might not be covered under the “named” perils policy vs. the “open” perils policy. 3 pages
QS90942 - UberEATS
- A comprehensive overview of UberEats, the latest share-economy initiative for home delivery of food.
QS90827 - What does this new ISO Residence Premises endorsement do?
- A comprehensive FAQ on the ISO Residence Premises endorsement and how it will impact your insureds. 2 pages
QS90640 - What is the right property limit?
- This resource kit discusses the many approaches for securing a property limit. 2 pages
QS90828 - Who is going to write this policy? Be prepared for the homeowners inspection
- This resource kit discusses issues that can be uncovered during a home inspection. 2 pages
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Human resource issues
QS90076 - Agency policy and procedure manual
- Sample agency procedure manual that can be used as a starting point to individualize one for your particular agency’s needs. 31 pages
QS90722 - An overview of the FLSA (10/12/19)
- This resource kit offers a brief overview and general description of the provisions of the FLSA relevant to agency owners and managers. 3 pages
QS90779 - Baby on board: the workplace and pregnancy discrimination
- The resource kit discusses the protections afforded to pregnant employees in the workplace on both the state and federal level. 3 pages
QS90932 - Breathe new life into your agency—realign your staff to help your agency grow
- This resource kit talks about the importance of knowing your agency’s needs and placing the right employees in positions to help your agency grow. 2 pages
QS90958 - Clearing the haze about marijuana in the workplace
- With expanding legislation legalizing medical and recreational marijuana, now is a good time to review the agency’s policy on drug and alcohol use. 2 pages
QS06138 - Connecticut’s sexual harassment prevention requirements
- A review of Connecticut’s new sexual harassment prevention training requirements. 2 pages
QS90484 - Designing effective workflows for your insurance agency
- This guide is intended to help agencies identify their workflow needs and also gives tips on how to prepare for, write and implement new workflows. 4 pages
QS90397 - Employee handbooks: a tool to avoid employer liability (08/27/19)
- Employment litigation is steadily on the rise. This kit discusses what should be addressed in an employee handbook and how it can aid in the employer’s defense. 2 pages
QS90677 - Employees in uniform: what you need to know about USERRA
- Discusses protections afforded to employees in uniform under the Uniformed Services Employment and Re-employment Rights Act. 2 pages
QS90919 - Employment applications—’Ban the Box’ rule
- A review of the latest "Ban the Box" movement regarding inquiring about criminal convictions. 3 pages
QS90033 - Federal employment laws affecting small businesses
- Chart of employment-related laws and when they would apply by the number of employees you have. 1 page
QS90849 - Hiring with disabilities
- A discussion of the Americans with Disabilities Act and how that, along with state-specific laws, must be considered when hiring employees for the agency. 4 pages
QS90727 - Hiring, firing and employment practices
- Agency obligations in regards to proper employment practices. 2 pages.
QS90738 - Hiring? Consider employees from all walks of life
- What you can do to recruit and retain a new brand of top insurance professionals. 3 pages
QS90478 - Managing leave for sick, injured and disabled employees
- Requirements for leaves of absence under the FMLA and the ADA laws. 4 pages
QS44019 - Now trending: Vermont #PaidFamilyLeave
- A comprehensive review of Vermont’s paid-family leave rules. 2 pages
QS90902 - Performance evaluations: how not to hate them
- This resource kit offers strategies to help both managers and employees give and get value from the performance review process. 2 pages
QS90891 - Returning veterans: a source of hiring for insurance agencies
- This resource kit discusses benefits of hiring veterans and how their skills and knowledge can be an asset to the agency. 2 pages
QS90620 - Sample employment application
- A boilerplate employment application that you can use to develop your own agency-specific version. 2 pages
QS44018 - Sample summary plan description
- A comprehensive sample of a medical summary plan description that can be used to develop your agency-specific summary plan.
QS90972 - Seven tips to reduce workplace violence risks—preparation aids prevention
- Offers strategies for reducing the risk of workplace violence. 2 pages
QS90341 - The ADA may require more than you realize
- A discussion of the requirements of the Americans with Disabilities Act and its impact on employers. 3 pages
QS90890 - The FLSA: attack of the overtime (10/10/19)
- This resource kit gives an overview of the new FLSA regulation regarding employee classification and overtime rules. 2 pages
QS90795 - The ins and outs of paid sick-time off
- This resource kit discusses the who, what and what ifs surrounding paid sick time off for employees. 3 pages
QS90824 - The right stuff—hiring ’A’ players for your agency
- This resource kit offers a synopsis of some different processes and observations agencies have used and have had success with for producer development. 6 pages
QS90439 - The seven types of workplace behavior
- Offers a brief description of the seven classic styles of behavior and provides tips to help manage your vulnerability to each. 3 pages
QS90503 - U.S. Department of Labor Employment Law Guide
- This informative guide was developed by the U.S. Department of Labor to help answer questions on employment laws and make the regulations easier to understand. 116 pages
QS90882 - U.S. Department of Labor overtime regulation FAQ
- A comprehensive question-and-answer piece that outlines some of the intricacies of the U.S. Department of Labor overtime regulation. 5 pages
QS90894 - U.S. Department of Labor overtime regulation injunction FAQ
- Offers the latest questions-and-answer on the injunction for the U.S. Department of Labor overtime regulations. 2 pages
QS90713 - What you need to know before you Google potential employees
- Potential pitfalls you should consider before deciding to check an applicant’s social-media profile. 3 pages
QS90428 - Workplace harassment: what it is, how to prevent it
- Provides agencies with insight on what constitutes workplace harassment, how it can be prevented and how to respond to incidents that arise in the workplace. 3 pages
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I.D. cards
QS44001 - Vermont insurance I.D. card requirements
- Explanation of Vermont’s automobile insurance I.D. card requirements. 1 page
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Identity theft
QS90342 - The ISO Identity Fraud Expense Coverage endorsement
- An outline of the coverage provided by ISO’s Identity Fraud Expense Coverage endorsement. 1 page
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Independent agent marketing
QS90822 - An insurance policy isn’t a commodity, it’s a contract
- A resource kit to help agents explain the basics of insurance contracts to their insureds. 2 pages
QS90564 - Band together to brand together—co-op advertising for the independent agency
- An independent agent’s perspective of co-op advertising and how it can play a part in your agency marketing efforts. 3 pages
QS90812 - Beware of the bait and switch
- This resource kit talks about the importance of explaining what could happen when they venture out to other carriers without your guidance. 2 pages
QS90352 - Go with a pro flier
- A comprehensive comparison between independent agents, exclusive agents, direct-sales companies and banks highlighting the services they provide. 1 page
QS90921 - Hit your targets-—three ways agents can shape carrier decisions
- This resource kit talks about today’s changing insurance market and how agents can assist carriers in creating new business and retention. 2 pages
QS90569 - How to find co-op advertising dollars
- A step-by-step guide to making the most out of your marketing dollars with co-op advertisement. 2 pages
QS90504 - PIA National branding ads (off-site)
- A series of ads that PIA members can use in their local newspapers to enhance the professional image of independent insurance agents. 30 pages
QS90489 - Take back personal lines—combat direct writers and increase your presence
- A helpful discussion with a few ideas on how to get serious and aggressive about selling personal-lines insurance to beat the competition. 2 pages
QS90658 - The lowest price isn’t always the best deal
- This document discusses the aspects of finding the "right fit," not necessarily the lowest price for your clients’ policies. 2 pages
QS90563 - The PIA Branding Program
- An overview of the reasons behind the development of the PIA National “Local Agents Serving Main Street America” Branding Campaign. 2 pages
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Industry-related issues
QS90553 - Fire restoration/cleaning firms (09/03/19)
- A listing of firms that offer fire restoration and cleaning services after a loss. 6 pages
QS90265 - Keeping informed on captive insurance companies
- An overview of what captive insurance companies are, why they were established and how they work. 2 pages
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Inland marine
QS90060 - Cargo insurance
- Liability for loss can be passed on to the shipper or purchaser depending on how the goods are shipped and how the sales contract reads. 4 pages
QS90280 - Highlights of the 1999 ISO Personal Inland Marine Program
- A discussion of ISO’s 1999 Personal Inland Marine Program filing with emphasis on agreed value. 3 pages
QS90448 - Personal Inland Marine 2003 Program
- The Insurance Services Offices Inc. Personal Inland Marine Program rules and a review of the coverage forms. 6 pages
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Lead information
QS90088 - Lead information packet
- Packet of information on the lead paint hazard required notification, commonly asked questions and answers on lead issues, as well as a consumer brochure for your use. 29 pages
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Legislative/regulatory issues
QS90588 - Does the Red Flags Rule affect me?
- A brief overview of who is affected by these rules and what precautions must be taken to comply. 2 pages
QS44011 - Employee vs. independent contractor assessment—ABC test and control
- An overview of the ABC test and control for Connecticut on determining employees vs. independent contractors. 3 pages
QS90340 - Federal and state do-not-call rules: a guide for PIA members
- Provides specific advice about individual legal, business or other questions relating to do-not-call rules. 13 pages
QS90451 - Get the facts on the do-not-fax law (09/16/19)
- A comprehensive summary of the federal do-not-fax law so you can act in accordance with this rule. 3 pages
QS90846 - How high is your duty of care?
- This resource kit discusses how an agent must interact with their client to avoid breaching his/her duty of care. 2 pages
QS90892 - Insurance for punitive damages
- A comprehensive discussion of punitive damages, their insurability and how certain states approach the issue. 2 pages
QS90866 - Insurance producers: independent contractors or employees?
- This resource kit offers guidance on how to make the proper determination as to whether a producer is an independent contractor or an employee. 2 pages
QS90543 - Life insurance settlements—proceed with care
- Comprehensive review of life-settlement arrangements and how they can affect your insureds. 9 pages
QS90107 - National Association of Professional Insurance Agents 2019 policy and advocacy priorities (09/13/19)
- Overview of the federal legislative issues papers that support the independent agency system and the consumer they protect. 20 pages
QS90731 - Online marketing, social media and insurance advertising laws
- A review of different states’ rules with regard to online marketing or advertising. 2 pages
QS90710 - PIA multistate windstorm and hurricane deductible guide
- A comprehensive review of the hurricane deductible rules for Connecticut, New Hampshire, New Jersey, New York, Vermont and other neighboring states. 2 pages
QS90370 - PIA’s guide to the CAN-SPAM Act (09/16/19)
- An in-depth look at the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 and how it affects the insurance industry when using email solicitation. 6 pages
QS44017 - PIAVT 2018 legislative wrap-up
- An overview of the insurance-related bills and their recent actions, including those signed into law during the past legislative session
QS90859 - Prejudice and the claims-made policy
- This resource kit discusses what can happen when a claim is reported late to a carrier on a claims-made policy. 2 pages
QS90847 - Price optimization (or, how a goat is gotten)
- This resource kit discusses the issues surrounding price optimization and how some states are dealing with it. 2 pages
QS90632 - Producer notification requirements regarding administrative actions
- Outlines requirements in different states with regard to notifying the state insurance department when a producer is involved in an administrative action. 2 pages
QS90634 - Red Flags Rule—PIA offers guidance
- Some of the most commonly asked questions about a producer’s requirement to comply with the Red Flags Rule. 2 pages
QS90440 - Sample fax consent form
- Sample fax consent form for agencies to use in getting their clients’ permission to fax to comply with the do-not-fax rule effective July 1, 2005. 1 page
QS90897 - Sample homeowners insurance effective date notice
- A sample notice to provide real-estate lenders/closing offices regarding binders prior to closing dates. 3 pages
QS90895 - The FYI on UVAs ASAP
- This resource kit provides information on rules and regulations in place for the use of drones for agencies and underwriting purposes. 2 pages
QS90654 - The history and origins of state anti-rebating laws (08/23/19)
- This resource kit gives you the background and a firm understanding of state anti-rebating laws and how to apply them in a business context. 3 pages
QS44015 - Vermont laws regulating insurance agency advertising
- A comprehensive analysis of the insurance statutes as they relate to insurance agency advertisement efforts.
QS44021 - Violent Crime Control and Law Enforcement Act of 1994—the reason carriers are conducting background checks on their agents
- This resource kits outlines the requirements of the Violent Crime Control and Law Enforcement Act of 1994, and discusses the issue of agent background checks as well as information on carriers request Social Security numbers. 5 pages
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QS90981 - A guide to Massachusetts’s nonresident licensing
- A go-to-guide for obtaining and renewing a nonresident individual or business entity license in Massachusetts. 4 pages
QS90650 - Business entity licensing
- Discussion of the different types of business entities and how to go about getting them licensed in Connecticut, New Hampshire, New Jersey, Vermont and New York. 9 pages
QS90615 - Multistate licensing exposures
- A state-by-state review of the multistate licensing rules when it comes to policies with only part of a risk in another state and what each state may require in the way of producer licensing. 5 pages
QS90501 - Multistate licensing firms
- Contact information for firms that provide licensing services in multiple states. 2 pages
QS90683 - NIPR, PDB and beyond—understanding NAIC-related licensing systems and services (09/16/19)
- A comprehensive look at the National Insurance Producer Registry and related information. 3 pages
QS90696 - Registering a ‘registered/statutory agent’ in another state (09/16/19)
- Requirements producers should be aware of when registering a business entity in another state. 3 pages
QS44016 - Vermont licensing and continuing-education requirements
- A comprehensive review of the Vermont licensing and continuing-education rules for insurance producers. 5 pages
QS90797 - What does NARAB mean for independent agents?
- A comprehensive FAQ on the development of NARAB and what it means to independent insurance agents. 3 pages
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QS90064 - 2018 Choosing a Medigap policy: a guide to health insurance for people with Medicare
- An in-depth guide that outlines the steps to help consumers make an informed decision when purchasing Medicare Supplemental Insurance. 52 pages
QS90016 - An employee’s guide to health benefits under COBRA
- A comprehensive booklet explaining an individual’s rights under the Consolidated Omnibus Budget Reconciliation Act for continuing health benefits. 19 pages
QS90748 - An updated life insurance market offers new opportunities
- Emphasizes the importance for life insurance for the single or childless individual. 2 pages
QS90400 - Family Medical Leave Act
- A comprehensive overview of employers’ obligations under the federal Family Medical Leave Act. 2 pages
QS90761 - Financial and health information accuracy disclaimer
- A sample letter to share with your customers purchasing coverage through the health exchange marketplace. 1 page
QS90841 - How the PACE Act affected your small-market group
- An overview of how Connecticut, New Hampshire, New Jersey, Vermont and New York are addressing the PACE Act’s definition of small employer groups. 2 pages
QS90631 - Initial analysis of the Supreme Court’s health-care decision
- An analysis by PIA National on the Supreme Court’s health-care decision. 8 pages
QS90746 - Q&A on health-care exchanges
- A compilation of questions and answers to help agents understand how they will be affected by health-care exchanges. 5 pages
QS90699 - Retiring boomers should consider life settlements
- Reasons for boomers to consider life settlements for retirement options vs. life insurance policies. 2 pages
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QS90066 - PIA’s MarketBaseā„¢
- Brochure explaining PIA’s MarketBaseā„¢ Program, an exclusive members-only benefit, that assists with finding markets for the occasional hard-to-place risk. 2 pages
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Mold issues
QS90289 - Stopping the growth of mold claims
- Explanation of how the Insurance Services Office Inc. endorsements impact mold coverage in the various lines of insurance. 4 pages
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Money management
QS90429 - Financial planning—establishing long-term financial goals for your business
- Depicts a financial-planning technique, in four steps, that can help determine what it will take to achieve the financial objectives of growing and preserving your agency. 4 pages
QS90675 - Get competitive—marketing strategies that really work and don’t cost a bundle
- Simple strategies you can use to build your customer base without spending a lot of money. 4 pages
QS90674 - Premium-finance companies
- A list of premium-finance companies, which offer services in Connecticut, New Hampshire, New Jersey, Vermont and New York. 6 pages
QS90546 - Using your head to help your wallet—focusing on cycle-time-reduction techniques
- Ideas to help reduce or eliminate wasting time and money that currently exists in the everyday processes and procedures of agencies. 3 pages
QS44013 - Your Vermont premium account requirements
- Outlines an insurance professional’s obligations relating to holding money in a fudiciary capacity and includes a discussion of the applicable law. 1 page
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Motor vehicle reports
QS90382 - Driver history and motor vehicle report vendors
- A compilation of firms which offer MVR services, including their geographical limitations, turnaround time and cost. 4 pages
QS90989 - Sharing MVRs with commercial clients
- Important legal considerations you should be aware of when sharing motor vehicle reports with clients. 11 pages
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Personal auto
QS90047 - 1994 ISO personal auto policy revisions
- A comprehensive overview of revisions made in the 1994 ISO Personal Auto policy including off-road vehicles, temporary substitutes, electronic equipment and much more. 2 pages
QS90129 - 1998 ISO personal auto policy revisions
- Overviews 19 changes made to the ISO Personal Auto policy with an in-depth explanation of each. 6 pages
QS90974 - A fresh new 2018 Personal Auto Policy
- Offers an overview of the changes made to ISO’s PP 00 01 policy form. 2 pages
QS90978 - A fresh new PAP
- A summary of ISO’s revised PP 00 01 policy form, including 22 revised multistate endorsements, five withdrawals and eight new endorsements. Also included are new coverage options, coverage enhancements and some coverage restrictions. 2 pages
QS90534 - Interpreting the PAP furnished car exclusion
- This discussion of denial of coverage for a furnished auto provides two argument scenarios for the ISO policy’s B.2 and B.3 exclusions. 2 pages
QS90420 - ISO 2005 PAP undergoes mostly cosmetic changes, but ... (08/28/19)
- Discusses the substantive revisions made to the ISO Personal Auto Policy (PP 00 01 01 05). 3 pages
QS90346 - Named nonowner policy
- An in-depth resource kit on the purpose and application of the Named Nonowner Coverage endorsement. 4 pages
QS90943 - Not your father’s auto risks
- From telematics to autonomous vehicles and ride hailing, this resource kit discusses how much the auto insurance market is evolving. 3 pages
QS90086 - Personal auto extended nonowned coverage
- An in-depth discussion of the proper use of the Extended Nonowned Coverage—Vehicles Furnished Or Available For Regular Use endorsement. 3 pages
QS90973 - Sample customer letter—transportation network companies
- This resource kit offers a sample customer letter regarding using your personal vehicle as a Lyft or Uber driver. 1 page
QS90818 - Who is really driving Miss Daisy?
- This document discusses issues surrounding undisclosed operators as it relates to personal auto policies. 3 pages
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Personal umbrella
QS90145 - Personal umbrella policies
- An in-depth discussion of personal umbrella policies and their unique aspects. 3 pages
QS90144 - Umbrella basics
- Discussion of umbrella policies and their many variations, as most insurers use their own individually filed policies. 2 pages
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Privacy issues
QS90652 - Email encryption firms (08/26/19)
- A listing of firms that offer email encryption services for businesses. 1 page
QS90756 - HIPAA update
- Outlines the provisions of the HIPAA Omnibus Rule effective Sept. 23, 2013. 2 pages
QS90347 - How to develop your information security program
- Discusses agent/broker requirements to maintain a comprehensive written information security program of their own as evidence of their compliance with the Gramm-Leach-Bliley Act. 11 pages
QS90495 - How to protect your clients’ and your agency’s privacy
- Highlights some of the privacy laws and requirements producers should keep in mind regarding privacy notices, security programs, HIPAA, Fair Credit Reporting Act, Fair and Accurate Credit Transactions Act, security freezes and breaches. 4 pages
QS90700 - Knowing too much and the attorney-client privilege
- Discussion of attorney-client privileges and issues that may arise when your client shares this information with you. 3 pages
QS90664 - Laptop encryption vendors
- A listing of firms that offer laptop encryption services. 1 page
QS44023 - Privacy and the professional insurance producer
- A comprehensive guide to privacy issues as pertains to the insurance professional including information on the Gramm-Leach-Bliley Act and the Fair Credit Reporting Act, as well as applicable forms and a great question-and-answer section.
QS90469 - Privacy primer
- A comprehensive tool kit on the privacy issues that are crucial to insurance producers to ensure their compliance with the statutes and regulations. 17 pages
QS90559 - Security breaches and the agent’s responsibility
- Explains the relevant laws and sources of liability to businesses that receive and possess confidential data. 4 pages
QS90320 - What insurance producers need to know about HIPAA
- A comprehensive resource kit that explains the Health Insurance Portability and Accountability Act and its impact on producers. 7 pages
QS90624 - What you need to know about the HITECH/ARRA amendments to HIPAA
- An overview of the privacy-related responsibilities of those considered “business associates” under the American Recovery and Reinvestment Act of 2009 and the Health Information Technology and Economic and Clinical Health Act. 2 pages
QS90462 - Workplace privacy: strategies for employers
- Considerations for employers faced with the challenge of obtaining necessary information from employees while protecting employees’ privacy rights. 4 pages
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Record retention
QS90486 - Is it time to convert? Electronic records in the insurance agency
- A discussion of how electronic records can help eliminate the clutter of a paper-based system, improve the financial outlook of the agency and prepare the agency as it heads into the future. 4 pages
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Regional information
QS29008 - New Jersey Motor Vehicle Commission alphabetical company code listing
- Alphabetical listing of the New Jersey Motor Vehicle Commission three-digit company codes used on automobile identification cards. 18 pages
QS29009 - New Jersey Motor Vehicle Commission numerical company code listing
- A numerical listing of New Jersey insurance company Motor Vehicle Commission codes. 9 pages
QS31061 - New York state’s DMV alphabetical/numerical company code listing
- A complete listing of New York state-authorized insurance companies and their coordinating DMV code numbers. 57 pages
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QS90251 - Reinsurance re-examined
- Examines the business of reinsurance, providing an understanding of the distribution of risk and methodology for spreading the risk from insurer to reinsurer to retrocessionaire. 3 pages
QS90490 - What’s reinsurance got to do with it?
- Gives a basic understanding of the two primary types of reinsurance and two general classifications of how it will be applied. 2 pages
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Ride hailing
QS90813 - ISO introduces three new TNC endorsements
- Overview of three new endorsements being filed by the Insurance Services Offices Inc. to address the emergence of transportation network companies. 2 pages
QS90788 - The buzz about ride-hailing programs
- Ride hailing is growing in popularity. This resource kit discusses some of the insurance ramifications of these programs. 2 pages
QS90808 - Transportation Network Company insurance principles for legislators and regulators
- This resource kit discusses coverage issues associated with transportation network companies. 32 pages
QS90917 - Ubernerd: a discussion on ride hailing
- This resource kit offers an overview of ride hailing and what coverages are required for TNCs. 2 pages
QS90814 - What the hail?
- A comprehensive review of the ride-hailing issue, including recent legislative proposals. 3 pages
QS90829 - When is it time to have ’the talk’ ... about ride hailing?
- A discussion for insurance producers on when to discuss the issue of ride hailing with their personal-lines insureds. 2 pages
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Risk management
QS90881 - Help clients create a culture of safety
- This handy resource kit offers a simple three-step process businesses should consider when developing a workplace safety plan. 2 pages
QS90811 - Loss control for producers
- This resource kit discusses loss control for producers, not only its benefits to producers but to their policyholders as well. 2 pages
QS90877 - Meeting the insurance needs of the construction industry
- This resource kit discusses the legal concepts at play in insuring construction industry clients and some considerations to help avoid E&O exposure to the agency. 4 pages
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Risk retention groups
QS90832 - Risk purchasing groups: opportunities for agents
- This resource kit offers a history of risk purchasing groups and how they can be an important step for agencies wishing to move forward in the alternative marketplace. 2 pages
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Sales management
QS90173 - ‘Wow!’ing employees—the foundation to high profits
- Suggestions for investing in agency employees, including growth opportunities, compensation and personnel work relationships. 3 pages
QS90032 - 12 steps to effective goal-setting
- A step-by-step outline for agencies in determining their goals and how to best accomplish them. 2 pages
QS90903 - 17 terrific negotiating tips
- This resource kit offers pointers for productive and positive negotiating. 1 page
QS90801 - A successful sales meeting
- This resource kit provides tips on how to run a successful sales meeting. 2 pages
QS90557 - Age matters—generational selling
- A comprehensive resource kit that not only highlights the different generational characteristics, but offers strategies on how to market to these different groups. 5 pages
QS90667 - Are you in the business to make a sale or make a profit?
- How applying the SWOT analysis (strengths, weaknesses, opportunities and threats) can increase sales in a smart way with much less risk and greater profits. 4 pages
QS90703 - Build your agency—establish a niche
- The reasons to build and secure a specific niche for your agency. 3 pages
QS90529 - Building a referral-driven culture and driving revenues
- Illustrates how to effectively utilize staff and generate referrals from networking to build a powerful, referral-driven agency. 3 pages
QS90702 - Cold calling—four cornerstones to a successful initial contact
- Discusses the importance of cold calls and how to make them successfully. 4 pages
QS90472 - Don’t talk yourself out of the sale
- This resource kit discusses how surprisingly few salespeople are adept at knowing how and when to close the sale. 2 pages
QS90520 - Empower your employees to be mini-marketers—why satisfied staff equals free advertising (08/30/19)
- Discusses the three-fold process of employee empowerment, and how the rewards will not only show in positive press, but also in the agency’s bottom line. 3 pages
QS90695 - Finding and nurturing good producers—survey provides insight on hiring and training practices
- This resource kit provides agents with information from a study conducted by The National Alliance Research Academy pertaining to agency hiring factors and methods for training. 4 pages
QS90840 - Five steps to hold salespeople accountable
- Tips to ensure your salespeople are working toward their fullest potential. 2 pages
QS90933 - Get out in your community—a four-step process to build a local brand
- This resource kit offers examples of ways you can build your local brand without spending millions. 2 pages
QS90836 - Growing your marketing savvy in the digital age—five tips for using social media as a marketing tool
- This resource kit discusses the importance of including social media in an agency’s marketing plan. 2 pages
QS90442 - How can I sell more when I have so much to do?
- This resource kit answers this question by focusing on the essential component of the sales process. 2 pages
QS90566 - Improving agency performance—five core coaching skills make the difference
- Illustrates the five coaching skills most needed to effectively manage employees and create a high performance work environment. 4 pages
QS90567 - Improving agency performance—new research shows link between ‘energetic profile’ and business success
- Provides four steps to increase your agency’s energy level and improve performance. 3 pages
QS90770 - Is your agency being proactive with personal-lines customers about their social-media exposures?
- This resource kit discusses the importance of talking to your personal-lines clients about the risks associated with social media. 4 pages
QS90883 - Leading the sales team to victory
- This resource kit outlines four rules to ensure you and your sales team have the best shot at success. 1 page
QS90565 - Little-used coaching is most effective management style—the agency principal’s role: visionary, role model, coach and facilitator
- Illustrates how using coaching techniques creates and sustains a high-performance work environment. 3 pages
QS90229 - Long-term care insurance—a potential gold mine for independent agents
- A discussion of long-term care insurance and its opportunities for independent agents. 2 pages
QS90568 - Marketing peace of mind—be part of the solution to teen car crashes
- A discussion that provides a “game plan” for agencies to offer supportive programs and educational materials on teen driving safety while giving them the opportunity to market their products. 3 pages
QS90169 - New business presentations—12 tips for connecting with prospects
- A series of tips agents can use to improve their ability to connect with their prospects. 4 pages
QS90259 - Prospecting that pays
- Explains many ways that leads can be qualified to generate sales for your agency. 3 pages
QS90806 - Simple strategies for agency growth—establish measuring points, then consider basic business expansion moves
- This resource kit offers simple strategies for building your agency’s book of business. 2 pages
QS90239 - Six simple tips for increasing sales and peace of mind
- Have you ever found a lead on a scrap of paper after the prospect purchased from your competition? If so, this kit will give you tips to increase sales and decrease stress. 2 pages
QS90962 - Strategic changes for closing more sales
- Offers five changes to consider that could assist those who sell in keeping up, staying relevant and closing more sales. 2 pages
QS90793 - The importance of sales meetings
- Offers a list of reasons why sales meetings are critical to your success and suggestions for the optimal structure, agenda and rules for running one. 3 pages
QS90805 - The power of Pinterest—is your agency using this growing social-media platform?
- This resource kit explains how to use Pinterest as a way to connect with clients and prospects based on common interests. 3 pages
QS90498 - The power of seven—seven marketing strategies to let the customer know you are here
- Seven “must” contacts or opportunities to include in your action plan of communicating with your customers and potential customers. 2 pages
QS90757 - The sales market is changing—how you can respond
- Discusses how the insurance marketplace is changing and what agents can do to stay on top of the trends. 2 pages
QS90135 - Tips to build your personal-lines business
- Simple strategies to expand your personal-lines business to ensure increased profitability. 3 pages
QS90854 - Why and how to cold call
- Discussion of why cold calling is so important and suggested steps to stay sharp and conquer fear. 2 pages
QS90914 - Why businesses can’t get marketing right
- This resource kit offers suggestions on how to market your agency and turn prospects into believers. 2 pages
QS90500 - Why have a marketing plan?—minimize mistakes and maximize your potential
- Illustrates the importance of having a strategic marketing plan, the components of a successful plan and depicts nine reasons to plan. 3 pages
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QS90662 - How much ends up in your pocket?—plan now so Uncle Sam doesn’t get more when you sell
- Discusses the federal tax issues in the agency selling process, including considerations such as S and C corporation tax filings and more. 3 pages
QS90759 - Requirements of the Foreign Account Tax Compliance Act
- Reporting requirements for the Foreign Account Tax Compliance Act and what effects the law has on PIA members. 1 page
QS90954 - Tax considerations on expense reimbursements
- Discusses the tax treatment of reimbursed and unreimbursed business expenses. 2 pages
QS90530 - Tax implications—buying and selling agencies
- Factors to consider when buying or selling an agency that will help to maximize the dollar amount the seller will be left with after taxes. 3 pages
QS90971 - Tax reform and small business: growing our economy and creating jobs (09/20/19)
- This resource kit offers information on new tax changes for independent insurance agents and brokers. 1 page
QS90734 - What to know about disaster-related casualties and taxes
- Federal income tax implications when someone suffers disaster-related casualties. 2 pages
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Terrorism issues
QS90875 - The Terrorism Risk Insurance Act of 2002—agents and brokers in the line of fire
- A discussion of the Terrorism Risk Insurance Act of 2002 and some issues and strategies regarding E&O liability for insurance agents and brokers. 5 pages
QS90785 - TRIA: age of cyberliability
- This resource kit discusses how cyberliability would come into play under the Terrorism Risk Insurance Act. 2 pages
QS90283 - Understanding the Terrorism Risk Insurance Act of 2002; 2005
- An in-depth resource kit on the requirements of the Terrorism Risk Insurance Act of 2002 on commercial-lines property/casualty insurance, including a comprehensive summary, lines that are affected, implementation of the act and much more. 15 pages
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Trailer coverages
QS90668 - ISO 2010 Commercial Auto Program revisions
- Discussion of the changes to the rules surrounding motor carriers over the years. 2 pages
QS90146 - Of bobtails and deadheads
- Bobtailing and deadheading are significant in the insurance world because they represent the nontrucking use of a tractor/trailer and the coverage implications of either not having a trailer attached or an empty trailer attached. 3 pages
QS90747 - What’s all the buzz about CSA?
- Overviews the Compliance, Safety, Accountability Program, a federal regulatory program targeted to activities of motor carriers. 3 pages
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Windstorm catastrophe
QS90117 - Agency preparedness and recovery plan (disaster manual)
- A how-to for developing an action plan for your agency in the event of a catastrophe. 63 pages
QS90452 - Disaster planning and recovery
- Offers information on catastrophes your business may face that aren’t the ordinary hurricane windstorm type, and gives you the information you need to assess your risk and prepare for such events to ensure proper business continuation during and after such an event. 8 pages
QS90592 - Get ready for hurricane season
- A handy reference including information on the Saffir-Simpson Hurricane Scale and other hurricane-related references. 2 pages
QS90191 - How to prepare for a hurricane
- Information you need to be prepared before, during and after a hurricane hits. 4 pages
QS90985 - Think beyond disasters ...
- A handy resource kit to assist agents thinking about their agency’s level of preparedness and how to become better prepared. 2 pages
QS90190 - Top 10 insurance tips for hurricane season
- Suggested responses to consumer questions following a natural disaster regarding the claim process and what to expect. 3 pages
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Workers’ compensation
QS90900 - A conversation about independent contractors
- This resource kit offers helpful tests to assist agents in properly classifying independent contractors and employees. 3 pages
QS90136 - Maritime law: LHWCA and Jones Act
- Outlines the special insurance needs under the Longshoremen’s and Harbor Workers’ Compensation Act of 1927 and the Jones Act covering marine workers. 4 pages
QS44002 - Multistate Workers’ Compensation Insurance Plan coverage
- Explains that the NCCI, in cooperation with the Workers’ Compensation Insurance Plan can help accommodate the workers’ compensation coverage needs when an employer operates in multiple states. 1 page
QS44008 - NCCI explains 2013 change to X-mod formula
- NCCI bulletin explaining the 2013 changes to the X-mod formula. 3 pages
QS44003 - Other states coverage in workers’ compensation residual-market policies
- Addresses the need for other states workers’ compensation coverage when there is an out-of-state risk involved. 5 pages
QS90839 - The flanking maneuver
- This resource kit discusses coverage under workers’ compensation and employers’ liability when dealing with third-party claims. 2 pages
QS44007 - Vermont 2019 workers’ compensation rates, loss costs and loss-cost multipliers
- Provides a copy of voluntary workers’ compensation loss costs for Vermont. 2 pages
QS44005 - Vermont business owner’s guide to workers compensation insurance
- A comprehensive guide to workers’ compensation coverage for Vermont employers. 16 pages
QS44004 - Vermont Department of Labor—Criteria to establish an employee or independent contractor
- A notice that outlines the definition of an employee to assist in determining whether an individual is an employee or independent contractor. 1 page
QS90880 - Workers’ compensation endorsements that need clarification
- This resource kit will add clarity to our understanding of three endorsements (i.e., the alternate employer, waiver of subrogation and foreign exposures endorsements) used with the workers’ compensation policy. 4 pages

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